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Author Topic: "page cannot be displayed",  (Read 1509 times)
stickyvicki
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« on: November 11, 2004, 01:25:17 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:XP
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



when ever i connect to the internet it comes up "page cannot be displayed", and even when i try other sites it says this. when i try logging into msn messenger, it says im not connected to the internet, even tho i am!
please help Sad
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Geekgirl
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« Reply #1 on: November 11, 2004, 02:54:52 AM »

Hi stickyvicki,
How are you connecting to the internet? Dial-up modem? DSL? Cable?
If it says you are not connected to the internet, what makes you think you are?

quote:
it says im not connected to the internet, even tho i am!

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stickyvicki
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« Reply #2 on: November 11, 2004, 02:57:43 AM »

dial up. when i check the status of the connection is says i am connected and also my phone line is in use
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« Reply #3 on: November 11, 2004, 03:21:57 AM »

Well there could be many reasons you are recieving this error "page cannot be displayed".

Internet Explorer connection settings are incorrect.

An incorrect entry exists in a Hosts file.

The Winsock.dll, Wsock32.dll, or Wsock.vxd file is missing or damaged.

There are multiple copies of the Winsock.dll, Wsock32.dll, or Wsock.vxd file, or one of these files is in the wrong folder.

TCP/IP is not installed or is not functioning correctly.

The WinSock2 registry key is damaged.

The Internet Connection Sharing installation is damaged or is not functioning.

The Rnr20.dll file is missing or damaged or the "Library Path" value in the following registry key is missing or contains the wrong location:
HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\WinSock2\ Parameters\NameSpace_Catalog5\Catalog_Entries\000000000001

If you are using America Online (AOL) or CompuServe, there may be parental control restrictions applied to the account.

Incorrectly configured or non-functioning firewall or proxy software.


Some of those we can rule out because we are dealing with dial-up.

Have you installed any new software or add new hardware?
Look over your Internet Explorer settings and make sure they are correct.
(open Internet Explorer>Tools>Internet Options>Connections Tab)
Have you contacted your ISP for advice?  

Alittle info also about your pc....
Do you have all your Critical Updates and Services Packs?
Have you used Adaware or Spybot recently?
Is your Anti-virus deifintions up-to-date and have you scanned for viruses?

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