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Author Topic: mulitple internet explorer windows problem  (Read 1392 times)
hablich
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« on: November 13, 2004, 11:11:56 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



When more then one internet explorer page is opened, the program freezes and I have to start all over, even with pop-ups
« Last Edit: November 15, 2004, 06:26:35 AM by Cactus » Logged

 
Geekgirl
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« Reply #1 on: November 13, 2004, 11:46:16 PM »

Hi hablich

Download / Install / Update / and Run:
SpyBot
Code:
http://www.safer-networking.org/en/download/index.html
 
And:
Adaware
Code:
http://www.lavasoftusa.com/

Make sure your virus defintions are up-to-date and scan for viruses also

Please let me know if this helped and if your still having trouble
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hablich
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« Reply #2 on: November 15, 2004, 05:23:04 AM »

I installed spybot and ran it on the computer and the problem still exists. Any other suggestions we could try? Thanks!!
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Cactus
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« Reply #3 on: November 15, 2004, 05:31:44 AM »

Hi hablich ...
Would you please download Hijackthis
---Important---Create a permanent folder
EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download from here
http://aumha.org/downloads/hijackthis.exe

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----most entries are harmless and needed.

Cactus
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cactus@mytechsupport.ca

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Malwarebytes::SUPERAntiSpywareFREE
hablich
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« Reply #4 on: November 23, 2004, 07:49:30 AM »

none of anything worked or fazed it. the problem still there and extemely frustrating. if i re install windows xp will it overwrite everything on the computer. ie. will i have to re install all the other programs?  
                                     thanks
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hablich
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« Reply #5 on: December 09, 2004, 08:57:22 AM »

can anyone help!!!!!! things are fouled up badly!!!!
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Cactus
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« Reply #6 on: December 09, 2004, 03:44:26 PM »

We are trying to help...run HJT and post a Logfile...Grin


Cactus
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Malwarebytes::SUPERAntiSpywareFREE
hablich
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« Reply #7 on: December 13, 2004, 03:59:33 AM »

i ran the hjt.. not sure exactly what a logfile is.. but runing both the add aware and the hijack programs did nothing... the error always reads as follows.

AppName: iexplore.exe    AppVer: 6.0.2900.2180    ModName: browseui.dll
ModVer: 6.0.2900.2518    Offset: 0003e51c

not sure if this helps. i appreciate all the help, thanks
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« Reply #8 on: December 13, 2004, 04:09:29 AM »

Hi hablich
Download and install:  HiJackThis .

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. A good place to make a folder would be in My Documents,as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Scan". Make sure all Windows and Browsers are closed.
When the scan is finished, use "Save Log" button, save the log in a text file, best to save your text file in the same folder as where you put HiJackthis.
Copy and paste a log in here for a moderator to look at.

***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR OUR MODERATORS TO GIVE YOU INSTRUCTIONS***

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Girlz Rule ...Boyz Drool
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ALWAYS BACKUP YOUR REGISTRY BEFORE EDITING
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