MyTechSupport.ca :: Your Computer Technical Resource Headquarters! MyTechSupport.ca :: Your Computer Technical Resource Headquarters!
HOME FORUMS RESOURCES & TOOLS ARTICLES ONLINE STORE ABOUT US
Computer Support Forums arrow Hardware Support arrow Hardware Devices Problems arrow Topic: camera installation problems
March 28, 2020, 02:09:27 PM
 

Home Forum Rules Help Search Mobile Version Login Register

Welcome, Guest. Please login or register.
Did you miss your activation email?
March 28, 2020, 02:09:27 PM

Login with username, password and session length
 Featured Sites:
News
Help us help you! Help us help you by helping out! The more people know about us, the more help will be available. Click here to find out how...
  0 Members and 1 Guest are viewing this topic.
Pages: [1] 2  All Go Down Print
Author Topic: camera installation problems  (Read 1971 times)
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« on: November 14, 2004, 01:54:34 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: winxp



I am trying to reinstall my sony cybershot p52 digital camera. I dont have any software so I downloaded the driver and succesfully (I beleive) installed it. I then plugged in the USB cable and connected my camera. The add hardware wizard didnt launch and there wasnt an option to manually add it.
When i turn on the camere I get a pop up box which gives me an option to "safely remove hardware".
How can i get my computer to recognise my camera or what am i doing wrong?
Thanks

Logged

 
Cactus
Security & Virus Specialist
Global Moderator
Hero Member
*****

Karma: +2/-0
Offline Offline

Gender: Male
Posts: 4327


Bookmark and Share

View Profile
« Reply #1 on: November 14, 2004, 02:07:49 AM »

Hi peggybob ...
Try this...shut your PC down,then plug the Camera into the USB slot,then Reboot,see if XP recognizes it and installs the drivers if needed.

Cactus
Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
Ageless
Dark Overlord of the Universe
Global Moderator
Hero Member
*****

Karma: +4/-1
Offline Offline

Gender: Male
Posts: 1779



Bookmark and Share

View Profile
« Reply #2 on: November 14, 2004, 04:04:23 AM »

Or download the correct drivers again and follow the installation instructions on the site.
Logged

Jord.
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« Reply #3 on: November 14, 2004, 02:19:13 PM »

Thank you cactus I have done it both ways many, many times. I have uninstalled it and rebooted and installed it and rebooted etc etc etc. I have tried everything I can think of thats is why I am going nuts.

Jee thank you for your reply. I have downloaded the correct drivers twice and I also printied out the intructions to make sure I was doing things right and they backed up what i had done. It all seems to be fine until I plug in my camera.

Do you think it could be something wrong with my pc? like my system files or something?
I had a few weird things happen so I installed a "repair" for xp last week!

Thank you both for your help!!
Logged

 
Ageless
Dark Overlord of the Universe
Global Moderator
Hero Member
*****

Karma: +4/-1
Offline Offline

Gender: Male
Posts: 1779



Bookmark and Share

View Profile
« Reply #4 on: November 14, 2004, 03:48:16 PM »

I am assuming that all the USB ports are enabled in the BIOS (of the motherboard)?
Have you tried another USB port, just to check? Are you using any other USB devices?
Logged

Jord.
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« Reply #5 on: November 14, 2004, 05:00:06 PM »

I have an external usb aswell so i thought maybe it was that causing the problem so i plugged it straight into the pc and tried it that way.
My camera has been installed on the pc before in the way i described and worked perfectly. For some reason a few weeks ago i got a message that says this device is not installed on your pc. So i tried to reinstall it and it still didnt work. I had had a few system error messages so i did a repair on xp and havent had any more error messages since but i cannot get my camera to work no matter what I try!
thanks for replying!
Logged

 
Cactus
Security & Virus Specialist
Global Moderator
Hero Member
*****

Karma: +2/-0
Offline Offline

Gender: Male
Posts: 4327


Bookmark and Share

View Profile
« Reply #6 on: November 14, 2004, 05:05:30 PM »

Does the Camera show up in Device Manager?
Are there any yellow exclamation marks in the Device Manager?

Cactus
Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
Ageless
Dark Overlord of the Universe
Global Moderator
Hero Member
*****

Karma: +4/-1
Offline Offline

Gender: Male
Posts: 1779



Bookmark and Share

View Profile
« Reply #7 on: November 14, 2004, 05:37:27 PM »

quote:
i did a repair on xp and havent had any more error messages since but i cannot get my camera to work no matter what I try!


You did a repair installation of XP? Have you reinstalled any service pack after that? If not, then that might be your problem. SP1 contained several fixes for USB related problems, as well as additional drivers.
Logged

Jord.
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« Reply #8 on: November 14, 2004, 08:04:44 PM »

I really think I am going crazy here!!!
Ok I'll try and explain more.
At this precise moment in time the camera doesnt show in device manager but the sony dsc shows under "universal serial bus controllers" and the properties say the device is working properly. However on a number of occasions when i have  tried to install the driver before it aslo came under another category "usb" something but i can quite remember and that had the exclamation mark so i uninstalled them and rebooted and tried again, each time i got the exclamation mark but at the moment its not there. I am going to unistall the sony dsc one more time, download the driver again and remove the one i have on my pc first and then see what happens.
thanks again
Logged

 
Cactus
Security & Virus Specialist
Global Moderator
Hero Member
*****

Karma: +2/-0
Offline Offline

Gender: Male
Posts: 4327


Bookmark and Share

View Profile
« Reply #9 on: November 14, 2004, 08:36:40 PM »

Have you gone to WINDOWS UPDATES to get the Service Packs and Critical Updates AFTER your Repair like Jee was asking above?

Cactus
« Last Edit: November 14, 2004, 08:37:36 PM by Cactus » Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« Reply #10 on: November 14, 2004, 09:05:03 PM »

yes cactus i have the updates that automatically installed last week, windows service pack 2
Ok i did everything again, still the same, sony dsc installed under serial bus controllers but no camera and no exclamation marks
Logged

 
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« Reply #11 on: November 14, 2004, 09:08:14 PM »

just checked the microsoft updates
it says my pc is up to date
thanks again
Logged

 
Cactus
Security & Virus Specialist
Global Moderator
Hero Member
*****

Karma: +2/-0
Offline Offline

Gender: Male
Posts: 4327


Bookmark and Share

View Profile
« Reply #12 on: November 14, 2004, 09:08:28 PM »

Ok..let me see what else I can find out for you.
Did you have SP2 installed when it was working before?

Cactus
« Last Edit: November 14, 2004, 09:10:06 PM by Cactus » Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
Cactus
Security & Virus Specialist
Global Moderator
Hero Member
*****

Karma: +2/-0
Offline Offline

Gender: Male
Posts: 4327


Bookmark and Share

View Profile
« Reply #13 on: November 14, 2004, 09:19:00 PM »

Ok let's try this
disconnect  all your USB devices then right click  on
MyComputer>select Properties>Hardware>Device Manager>USB Controllers.
right click on each and choose uninstall.
Restart and let XP reinstall them.
Reconnect your USB devices.

Let us know..

Cactus
Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
peggybob
Newbie
*

Karma: +0/-0
Offline Offline

Gender: Female
Posts: 8


Bookmark and Share

View Profile
« Reply #14 on: November 14, 2004, 11:24:05 PM »

hi cactus
hope this isnt a stupid question!
i need to disconnect everything BUT my mouse which uses usb right?
Logged

 
Pages: [1] 2  All Go Up Print 
 
Jump to:  

Powered by MySQL Powered by PHP

Powered by SMF 1.1.21 | SMF © 2015, Simple Machines

Valid XHTML 1.0! Valid CSS!

Disclaimer
This site is NOT responsible for any damage that the information on this site may cause to your system. Everything you try, whether inspired by the response given from this site or not, is entirely at your own risk. All product names and company names used herein are for identification purpose only and may be trademarks or registered trademarks of their respective owners. We are in no way affiliated or representing any of the companies on this site unless specified.
Back to Top
Stop Spam Harvesters, Join Project Honey Pot Fight Back Against Spammers! Get Firefox! Get Thunderbird! View Sylvain Amyots profile on LinkedIn
Back to Top
Google visited last this page June 27, 2018, 08:54:07 AM