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« on: November 16, 2004, 03:28:04 PM »

Sometimes when you uninstall a program, the corresponding Add/Remove entry is not removed. This may be due to incomplete uninstallation or the poorly designed uninstaller itself. To remove the invalid/orphaned entries from the Add/Remove applet manually [Windows 2000/XP]

1. Start Registry Editor (Regedit.exe)
2. Locate the following key in the registry:
3. HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall
4. Make sure you backup the keys by exporting them to a .reg file.
5. Look for the name of the program with the orphaned entry.
6. Delete the entire listing for the software with the orphaned entry.
7. Close the registry editor.
8. Restart your computer.

Orphaned entries are those whose uninstallers are not available [but the registry entry might point to the actual uninstaller file]. You may also see errors like "missing install.log or uninstall.log" while trying to uninstall from Add/Remove Programs. The install.log/uninstall.log contains the uninstallation information about a program. When you remove a program from Add/Remove Programs, the log files come into play and remove the corresponding software entries from the registry and the files in the hard disk.

If the LOG files are missing, you may need to reinstall the application again (in the same path) and then try a clean uninstall again. In some cases, the application might be removed, but the entries may still exist in the Add/Remove Programs list. Orphaned entries are usually a result of a system restore rollback operation. Use the above method to remove the Uninstall entries.

« Last Edit: November 16, 2004, 03:29:10 PM by Geekgirl » Logged

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