[sparrowfamily]

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Win XP
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:


Hi guys,
Was hoping someone can help us! Our main problem is a dialer that *just won't go away* (our phone bills are in the hundreds weekly) - it is getting to be very expensive and short of smashing the computer (lol) don't really know what else to do.

Have run adaware, spybot, etc. but it doesn't seem to help. Hijack this log is:


Logfile of HijackThis v1.98.2
Scan saved at 2:08:17 p.m., on 29/11/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\Mixer.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\System32\carpserv.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\ctfmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Windows Media Player\wmplayer.exe
C:\Program Files\Lavasoft\Ad-Aware SE Personal\Ad-Aware.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Kenzie\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://ww.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.xtra.co.nz
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {A3DFDA85-1D92-4E28-8C0C-522574ACDC8A} - C:\WINDOWS\System32\msacrohlp.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [C-Media Mixer] Mixer.exe /startup
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [CARPService] carpserv.exe
O4 - HKLM\..\Run: [BrowserBrand] C:\Program Files\ONLINE~1\XTRA\brand.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [hpfsched] C:\WINDOWS\hpfsched.exe
O4 - HKLM\..\Run: [WorksFUD] C:\Program Files\Microsoft Works\wkfud.exe
O4 - HKLM\..\Run: [Microsoft Works Portfolio] C:\Program Files\Microsoft Works\WksSb.exe /AllUsers
O4 - HKLM\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [REGSHAVE] C:\Program Files\REGSHAVE\REGSHAVE.EXE /AUTORUN
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\ctfmon.exe
O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
O14 - IERESET.INF: START_PAGE_URL=http://www.xtra.co.nz
O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://www.ntsearch.com/popengine/POP.CHM::/sp.exe
O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://213.159.117.133/dl/adv109/x.chm::/load.exe
O16 - DPF: {C3DFA998-A486-11D4-AA25-00C04F72DAEB} (MSN Photo Upload Tool) - http://sc.groups.msn.com/controls/PhotoUC/MsnPUpld.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{7B73CBAA-4419-4739-949E-D0E322041CBE}: NameServer = 202.27.184.3 202.27.184.5
O21 - SSODL: System - {F11676E6-BAE9-4B1B-97A1-6A7081614775} - C:\WINDOWS\system32\system32.dll


Thanks in Advance!

[Cactus]

Hi sparrowfamily ...I noticed you Downloaded HJT to a TEMP folder,always download to a folder OTHER than Temp/Temorary Internet Folders.

EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download a fresh copy from here:
http://www.spywareinfo.com/~merijn/files/HijackThis.exe
or here:
http://aumha.org/downloads/hijackthis.exe

I'll look at while you make the changes...

Cactus

[Cactus]

**(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. This is where it will save the backup files needed if there's a problem.)**

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

Ares.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:



O2 - BHO: (no name) - {A3DFDA85-1D92-4E28-8C0C-522574ACDC8A} - C:\WINDOWS\System32\msacrohlp.dll

O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h

O16 - DPF: {10000000-1000-0000-1000-000000000000} - ms-its:mhtml:file://C:\foo.mht!http://www.ntsearch.com/popengine/POP.CHM::/sp.exe
O16 - DPF: {11111111-1111-1111-1111-111111111157} - ms-its:mhtml:file://c:\nosuch.mht!http://213.159.117.133/dl/adv109/x.chm::/load.exe

O21 - SSODL: System - {F11676E6-BAE9-4B1B-97A1-6A7081614775} - C:\WINDOWS\system32\system32.dll


Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\WINDOWS\System32\msacrohlp.dll
C:\WINDOWS\system32\system32.dll
C:\foo.mht <<< IF IT EXISTS
c:\nosuch.mht <<< IF IT EXISTS


Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

Turn on System restore,before opening your browser goto TOOLS>INTERNET OPTIONS and make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.

Now re-run HJT and post a new logfile back here.


Cactus