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Author Topic: computer will not boot up since installing scanner  (Read 661 times)
giantvision
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« on: December 01, 2004, 01:04:38 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:XP Home Edition
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:Press DEL to enter SETUP/Q-Flash



I installed an epson 3170 scanner and since shutting the computer down I have not been able to start it. It seems as if the reboot switch is getting stuck as when I press the start button it lights up and the reboot button also stays alight. I haven't been able to get beyond this screen with the error message.

If anyone has an idea of what might be the problem I'd be very happy to hear from you, cheers giantvision.
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chris
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« Reply #1 on: December 01, 2004, 03:00:46 PM »

Hi giantvision

Have you tired to boot into Safe Mode?


Windows XP
Note:
Due to the nature of Safe mode in Windows XP, it is not possible to install software while in Safe mode.
When you finish the troubleshooting or removal procedure, if you are using the first (recommended) method, you must reenable Normal mode. Until you do this, the computer will continue to start in Safe mode.


To use the F8 method
Use this method only if Windows XP is the only operating system installed on your computer.
Start Windows, or if it is running, shut Windows down, and then turn off the computer.
Restart the computer. The computer begins processing a set of instructions known as the Basic Input/Output System (BIOS). What is displayed depends on the BIOS manufacturer. Some computers display a progress bar that refers to the word BIOS, while others may not display any indication that this process is happening.
As soon as the BIOS has finished loading, begin tapping the F8 key on your keyboard. Continue to do so until the Windows Advanced Options menu appears. If you begin tapping the F8 key too soon, some computers display a "keyboard error" message. To resolve this, restart the computer and try again.
Using the arrow keys on the keyboard, scroll to and select the Safe mode menu item, and then press Enter.

Also have you ever flashed the BIOS?
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