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October 22, 2019, 09:23:25 AM
 

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Author Topic: pc start up problem  (Read 720 times)
ksh
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« on: December 02, 2004, 04:01:25 PM »

I am struggling how to describe my dilemma but here goes. My system is running on windows 98 SE. I had a problem with start up so it automatically went to safe mode. I there I went to troubleshotting to unfortunately try to solve the prob myself. I found a bit about trouble on start up and it told me to go to run and msconfig then step by step start up and bypass autoexec.bat and config system files. But when it loaded all the images were poor and on the internet the task buttons are blacked out?? Also there is no sound. Every time I restart it goes to set up and I click normal but nothing normal is appearing also all the icons are larger than normal. Please someone help me as I can use the computer but not the printer and as for the photo prgramme.....
sorry -from a computer illiterate girlie!



« Last Edit: December 02, 2004, 09:18:31 PM by Cactus » Logged

 
Cactus
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« Reply #1 on: December 02, 2004, 07:23:43 PM »

Ok let's start with a little cleaning...

If you haven't done so already Download and Install
Ad-Aware

CHECK FOR UPDATES
Set these for a Custom Scan
click the gear wheel at the top and check these options:

General> activate these: "Automatically save log-file" and "Automatically quarantine objects prior to removal"

Scanning > activate these: "Scan within archives", "Scan active processes", "Scan registry", "Deep scan registry", "Scan my IE Favorites for banned sites" and "Scan my Hosts file"

Tweaks > Scanning Engine> activate this: "Unload recognized processes during scanning."

Tweaks > Cleaning Engine: activate these: "Automatically try to unregister objects prior to deletion" and "Let Windows remove files in use after reboot."

Click "Proceed" to save your settings, then click "Start", make sure "Activate in-depth scan" is ticked green then scan your system. When the scan is finished, the screen will tell you if anything has been found, click "Next". The bad files will be listed, right click the pane and click "Select all objects" - this will put a check mark in the box at the side, click "Next" again and click "OK" at the prompt "# objects will be removed. Continue?".
Ensure you reboot after running Ad-Aware if it found objects
to remove, so it can properly remove them.


Download,Install,Update then Run Spybot

Fix EVERYTHING in RED


Post back and let us know what it finds.

Cactus
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Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
ksh
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« Reply #2 on: December 02, 2004, 09:07:11 PM »

thanks for the spybot and ad aware downloads. Ad aware found 440 critical objects and spybot removed 33 problems.

The pixel quality on the screen is still very poor. When I start up it always goes to start up list and I have to enter 1 every time for normal mode. How can I stop this coming up each time? Also before I had this screen appearance problem, on starting up the screen was getting stuck on the windows 98 colour screen and going no further. Eventually it restarted itself in safe mode. After rebooting it in normal mode the screen quality was extremely poor. Any suggestions on what to try next?

thanks..
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« Reply #3 on: December 02, 2004, 09:16:44 PM »

I'm going to move this Thread to Security and Viruses Forum...


Ok first let's Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

Now download Hijackthis
---Important---Create a permanent folder
EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download from here
http://aumha.org/downloads/hijackthis.exe

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----most entries are harmless and needed.


Cactus
« Last Edit: December 02, 2004, 09:19:09 PM by Cactus » Logged

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cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
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