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Author Topic: Mozilla won't open  (Read 992 times)
marshalldylan10
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« on: December 03, 2004, 09:40:23 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



Starting yesterday, whenever I tried to open Mozilla Firefox, a pop up would come up, saying there was an error, and that it needed to be closed. A helpful friend told me that it won't open, cause when I try to open it, it keeps crashing. Is this a virus? I've un installed, and re-installed it. I've done 2 virus checks, with different kinds of virus scanners. What is the problem?

So, I hope someone out there can help.

Marshalldylan10
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Geekgirl
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« Reply #1 on: December 03, 2004, 09:58:12 PM »

HI marshalldylan10

Could you please re-create the exact error message and post it here.
What virus scanners did you use?
Have you used SpyBot  
Or Adaware SE ?
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marshalldylan10
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« Reply #2 on: December 03, 2004, 10:07:06 PM »

http://img73.exs.cx/img73/7069/79-untitled.jpg

That's what I get. I've sent numerous error reports, still no luck.

I've tried Adaware, however not Spybot. I'll try that.
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Geekgirl
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« Reply #3 on: December 03, 2004, 10:35:43 PM »

After running Spybot Download and install:  HiJackThis .

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. A good place to make a folder would be in My Documents,as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Scan". Make sure all Windows and Browsers are closed.
When the scan is finished, use "Save Log" button, save the log in a text file, best to save your text file in the same folder as where you put HiJackthis.


***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR OUR MODERATORS TO GIVE YOU INSTRUCTIONS***



Create a New Topic in Security & Viruses Forum and Copy/Paste the info from your saved Hijackthis log file into your new topic.

Always describe your problem. Your description can go a long way to solving/repairing your particular issue.
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marshalldylan10
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« Reply #4 on: December 03, 2004, 10:39:22 PM »

Thank you soo much! I'll do what you say.
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