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Author Topic: Creative Sound Card Problem Please Help!!! Thanks  (Read 1465 times)
slayerman25
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« on: December 08, 2004, 05:28:05 AM »

I have a Creative Audgy 2 ZS sound card and its been giving me some problems when I play an audio using winamp, media player, etc. the problem that I've been having is when i'm playing an audio & surfing the net at the same time it makes a scatching sound and it interups the audio when it is playing. I've contacted Creative about the problem they were a bit of help but the problem still comes back, so what I would like to know is why does it do this and how can I totally fix this problem?

!!This is what I've tryed so far to give you an update?!!

I've updated ALL of the software & drivers & firmware, I've also went into the directx part and still does not work.. can anyone please help me with this it would mean alot to me Smiley

Thank you so much people can e-mail me at btopcomp@shaw.ca any type of help means alot to me.. thank you to everyone!!!
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Cactus
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« Reply #1 on: December 08, 2004, 05:43:06 AM »

quote:
I've also went into the directx part and still does not work..


And did what?

Make sure you have the Latest DirectX drivers...DirectX 9.0c

Cactus
« Last Edit: December 08, 2004, 05:44:01 AM by Cactus » Logged

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slayerman25
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« Reply #2 on: December 08, 2004, 06:20:49 AM »

This is what creative told me to do:

On the SOUND tab, lower the HARDWARE SOUND ACCELERATION LEVEL to
BASIC value and click OK (This is the value on the slider that is.
you know Click START / RUN / Type DXDIAG and click OK.

here view this file this is the full detailed information on what creative tech send to me..

The name of the file is "Creative Customer Support
With regards to the issue you are having" this is a ziped file.!!

Please can anyone help me!!

Yes Cactus I am using directx 9.0c

Download Attachment: Creative Customer Support.zip
3.77 KB
« Last Edit: February 24, 2006, 07:35:04 PM by Admin » Logged
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« Reply #3 on: December 08, 2004, 06:27:18 AM »

Goto the Audio options for your card and make sure the settings are for the type of Speasker setup that you have.
EG: 2 or 4 or 6 or 8 speaker set up.

Did you adjust the slider like Tech Support suggested?

Cactus
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« Reply #4 on: December 08, 2004, 07:46:08 AM »

Cactus:

Yes I did I have it on 4/4.1 speaker setup, and Yes I did do a Diagnostics test and it passed everything..

The way that I have my speakers hooked up on my sound card is Line Out 2 Jack, Line Out 3 Jack. So why does it do this then?

Connection:

Green: FL/FR
Black: RL/RR

The Digital Output Sampling Frequency: 48kHz there is also a 96kHz.

« Last Edit: December 08, 2004, 07:55:35 AM by slayerman25 » Logged
slayerman25
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« Reply #5 on: December 09, 2004, 01:33:48 AM »

Say Cactus or anyone;

Does it matter on what PCI slot it has to be in? for example;
My sound card is on the bottom PCI slot on my motherboard, I'm just wondering on does it have to be on the top middle or bottom PCI slot?

Can anyone please help!!

Thank you so much everyone for the great help!!
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Zedd
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« Reply #6 on: December 09, 2004, 02:53:27 AM »

PCI slot should not matter unless the one it's in is bad which is doubtful if the drivers installed successfully. Assuming your motherboard has onboard sound, did you turn it off? If you did turn it back on and hook up your speakers to it. Does the scratching continue? If it does it could be a bad card.

If you didn't turn off your onboard sound that could be your problem there.

Good luck.
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« Reply #7 on: December 09, 2004, 08:21:29 AM »

Okay thank you Zedd, I think the guy damaged the sound card I think.. I'll go and get it checked out..
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