[Kathleen Atkins]

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:WXP1
Problem Application Name & Version:IE^
Problem Hardware Make & Model:
Error Messages:


I cannot get rid of EliteBar. Spysweeper fails, NAV fails, and several attempts at manual removal won't purge the thing either.

I know there is alot of (amazing!)information on the subject in this forum, but I was wondering if someone could look at my log and point me in a specific location.

Thank you.

Download Attachment: HJT log 120804.txt
7.12 KB

[Cactus]

That's an older version of HJT that you have.
Delete the one you have and Download Hijackthis Version 1.98.2
---Important---Create a permanent folder
EG---- Open MyDocuments----Right click an empty spot and select NEW---Folder----Name the new folder HJT ---this is where you will want to save Hijackthis too, also, backups will be stored there.
Download from here
http://aumha.org/downloads/hijackthis.exe

Do a SCAN----Scan will change to SAVE LOG----copy and paste the WHOLE contents of the log
here... Don't try and fix anything yet----most entries are harmless and needed.

Cactus

[Kathleen Atkins]

I have attached the scan results of the lastest build of HTJ.

Appreciate your assistance-

Download Attachment: HJT 120804a.txt
7.6 KB

[Cactus]

Hi Kathleen ...
Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.


**(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. This is where it will save the backup files needed if there's a problem.)**

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

csifcsvc.exe
nun.exe
kalvuwp32.exe
systemwin32s.exe
ggviewer67-0.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.searchmiracle.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\winxp\system32\blank.htm
R3 - Default URLSearchHook is missing
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/bookmark/7_1/home.html"); (C:\Documents and Settings\Jim\Application Data\Mozilla\Profiles\default\ukifdwhr.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "engine://C%3A%5CProgram%20Files%5CNetscape%5CNetscape%5Csearchplugins%5CSBWeb_01.src"); (C:\Documents and Settings\Jim\Application Data\Mozilla\Profiles\default\ukifdwhr.slt\prefs.js)
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar version 58.dll
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar version 58.dll

O4 - HKLM\..\Run: [kalvsys] C:\windows\system32\kalvuwp32.exe
O4 - HKLM\..\RunServices: [Microsoftkeysd] systemwin32s.exe

O4 - HKCU\..\Run: [Microsoftkeysd] systemwin32s.exe

O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra button: (no name) - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - (no file)
O16 - DPF: {8EDAD21C-3584-4E66-A8AB-EB0E5584767D} - http://toolbar.google.com/data/GoogleActivate.cab


The next are optional, but recommended for removal,Resource hogs and not needed on startup, but does not disable the program:



O4 - Global Startup: QuickBooks Update Agent.lnk = C:\Program Files\Common Files\Intuit\QuickBooks\QBUpdate\qbupdate.exe

O4 - HKLM\..\Run: [Pinger] c:\toshiba\ivp\ism\pinger.exe /run


Go to Control Panel / Add/Remove Programs and remove the
 following if they are there:

EliteToolBar
Google
SearchMiracle

Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\WINDOWS\csifcsvc.exe
C:\WINDOWS\EliteToolBar\EliteToolBar version 58.dll
C:\WINDOWS\nun.exe
C:\windows\system32\kalvuwp32.exe
C:\WINDOWS\system32\systemwin32s.exe
C:\Program Files\Google\ggviewer67-0.exe



Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

In Xp, here are some locations of Temp files

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
C:\Documents and Settings\Username\Local Settings\Temporary Internet Files
C:\Documents and Settings\Default User\Local Settings\Temporary Internet Files
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files


Turn on System restore,before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONSand make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.

Now re-run HJT and post a new logfile back here.


Cactus

[Kathleen Atkins]

I have completed the steps in your last post and include my latest HJT log (120804b).

Of note:In Remove Programs, I could not get a confirmation message for EliteToolBar.

Also, after a complete hard drive search, I could not find the following to delete:
nun.exe;kaluwp32.exe;systemwin32s.exe;ggviewer67-0.exe.

HJT 120804b.txt
5.89 KB

[Cactus]

Let's try this again...

Did you Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.


Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

kalvuwp32.exe
nun.exe
systemwin32s.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = c:\winxp\system32\blank.htm

O4 - HKLM\..\Run: [Microsoftkeysd] systemwin32s.exe
O4 - HKLM\..\Run: [nun] C:\WINDOWS\nun.exe
O4 - HKLM\..\Run: [kalvsys] C:\windows\system32\kalvuwp32.exe
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\Program Files\Microsoft ActiveSync\inetrepl.dll


Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

It's important you get all your TEMP files...

In Xp, here are some locations of Temp files

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
C:\Documents and Settings\Username\Local Settings\Temporary Internet Files
C:\Documents and Settings\Default User\Local Settings\Temporary Internet Files
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files

C:\windows\system32\kalvuwp32.exe
C:\WINDOWS\nun.exe
C:\windows\system32\systemwin32s.exe

Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

Turn on System restore,before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONSand make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.

Now re-run HJT and post a new logfile back here.


Cactus

[Kathleen Atkins]

Sigh. It is still there.

I have followed your instructions very carefully - surely by now I have partially completed brain surgery certification.

It took 4 executions of HJT to remove everything requested, but that did finally succeed.

I did find a Temporary Internet File folder that I missed last time. A search of the hard drive, and then a manual check verified that I emptied them all, and then the recycle bin.

I have tripled checked that I have enabled the "show all files" choices and searched for the 3 requested files. I even did a wildcard search (i.e. nun*.*)to find them and they are simply not visible - to me anyway.

This exercise would probably be very interesting if it wasn't so annoying!

Thanks for your commitment to the problem - further suggestions are most welcome.

Download Attachment: HJT 120804c.txt
5.63 KB

[Cactus]

Hmmm....

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

spoolsv.exe
kalvuwp32.exe


Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\Jim\Application Data\Mozilla\Profiles\default\ukifdwhr.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Jim\Application Data\Mozilla\Profiles\default\ukifdwhr.slt\prefs.js)
O2 - BHO: &EliteBar - {28CAEFF3-0F18-4036-B504-51D73BD81ABC} - C:\WINDOWS\EliteToolBar\EliteToolBar.dll
O3 - Toolbar: &EliteBar - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - C:\WINDOWS\EliteToolBar\EliteToolBar.dll

O4 - HKLM\..\Run: [kalvsys] C:\windows\system32\kalvuwp32.exe

O16 - DPF: {D18F962A-3722-4B59-B08D-28BB9EB2281E} (PhotosCtrl Class) - http://f2.pg.photos.yahoo.com/ocx/us/yexplorer1_9us.cab


Go to Control Panel / Add/Remove Programs and remove the
 following if they are there:

EliteToolBar

Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\EliteToolBar\EliteToolBar.dll
C:\windows\system32\kalvuwp32.exe

IF YOU CANNOT DELETE..TRY DELETING IT IN SAFE MODE


Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

Turn on System restore,before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONSand make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.

Now re-run HJT and post a new logfile back here.

Cactus

[Kathleen Atkins]

Cactus,

You did it!

Working in safe mode, I could see the files that needed to be deleted and did so with gusto.

I believe the attached log will verify that EliteBar is gone.

Thank you very very much, and best wishes for your holidays.

Download Attachment: HJT 120904b.txt
5.1 KB

[Cactus]

Great job Kathleen ... ... your Logfile looks good...

Happy Holidays to you...


Cactus

[ekn111]

Hi Cactus,
I am in desperate need of help!  I have the same exact problem as Kathleen.  I can't seem to get rid of elitebar! Hopefully, you could give me some guidance and banish elitebar from my life!

P.S. I don't know why but I can't seem to insert my HJT log file on this post. Do I need to change it to a .txt instead of .log? Or is something else wrong?

[ekn111]

Well, if I can't upload it.  I'll just paste it.  Hope it helps. Thank you so much.


Logfile of HijackThis v1.98.2
Scan saved at 8:29:36 PM, on 12/21/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\LEXPPS.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Cisco Systems\VPN Client\cvpnd.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg4.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\WINZIP\winzip32.exe
C:\Program Files\HijackThis.exe
C:\Program Files\Messenger\msmsgs.exe

R1 - HKCU\Software\Microsoft\Internet Explorer,SearchURL = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://red.clientapps.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.emachines.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://red.clientapps.yahoo.com/customize/ie/defaults/stp/ymsgr*http://my.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://searchmiracle.com/sp.php
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = sas.r4.attbi.com:8000
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.r4.attbi.com;<local>
R3 - URLSearchHook: (no name) - _{4FC95EDD-4796-4966-9049-29649C80111D} - (no file)
R3 - URLSearchHook: (no name) - _{5D60FF48-95BE-4956-B4C6-6BB168A70310} - (no file)
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O3 - Toolbar: (no name) - {825CF5BD-8862-4430-B771-0C15C5CA8DEF} - (no file)
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ViewMgr] C:\Program Files\Viewpoint\Viewpoint Manager\ViewMgr.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_05\bin\jusched.exe
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [kalvsys] C:\windows\system32\kalvxzn32.exe
O4 - Global Startup: Cisco Systems VPN Client.lnk = C:\Program Files\Cisco Systems\VPN Client\vpngui.exe
O4 - Global Startup: MA111 Configuration Utility.lnk = C:\Program Files\NETGEAR\MA111 Configuration Utility\wlancfg.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - (no file)
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.emachines.com
O16 - DPF: {0246ECA8-996F-11D1-BE2F-00A0C9037DFE} (TDServer Control) - http://www.truedoc.com/activex/tdserver.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {30528230-99F7-4BB4-88D8-FA1D4F56A2AB} (YInstStarter Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/yinst/yinst_current.cab
O16 - DPF: {39B0684F-D7BF-4743-B050-FDC3F48F7E3B} (FilePlanet Download Control Class) - http://dev-www.fileplanet.com/fpdlmgr/cabs/FPDC_1_0_0_37.cab
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} - http://static.topconverting.com/activex/loader2.ocx
O16 - DPF: {99B6E512-3893-4155-9964-8EB8E06099CB} (WebSpyWareKiller Class) - http://download.zonelabs.com/bin/promotions/spywaredetector/WebSWK.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - https://www-secure.symantec.com/techsupp/activedata/SymAData.cab
O16 - DPF: {D6FCA8ED-4715-43DE-9BD2-2789778A5B09} (NPKCX Control) - http://guard.gunbound.net/nProtect/keyCrypt/npkcx.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/detection/ITDetector.cab
O16 - DPF: {E0CE16CB-741C-4B24-8D04-A817856E07F4} - http://cabs.media-motor.net/cabs/diamond.cab
O16 - DPF: {E77C0D62-882A-456F-AD8F-7C6C9569B8C7} (ActiveDataObj Class) - https://www-secure.symantec.com/techsupp/activedata/ActiveData.cab
O16 - DPF: {FF65677A-8977-48CA-916A-DFF81B037DF3} - http://download.overpro.com/WildApp.cab

[Cactus]

Please Post in your own Thread.
To Start your own Thread click the NEW TOPIC link in the Security & Virus Forum.

Cactus