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Author Topic: System slowness is a big problem  (Read 1522 times)
boomer67
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« on: December 11, 2004, 03:31:38 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: XP Professional SP2
Problem Application Name & Version: IE 6.0
Problem Hardware Make & Model:  IBM P4  2/4GHz, 256MB RAM
Error Messages:



Relatively new computer drags on opening IE 6.0, and during normal operations.  Would appreciate identification of bad guys, as well as tips on what if any legitimate processes could be shut down to improve performance.  I pay bounty for each varmint pelt! Log follows:

Logfile of HijackThis v1.98.2
Scan saved at 9:24:28 AM, on 12/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\Save\Save.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ClockSync\Sync.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\WINDOWS\system32\rundll32.exe
C:\Installs\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: Httper - {A5483501-070C-41DD-AF44-9BD8864B3015} - C:\Program Files\Httper\httper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Zipclix - {319A68DB-06D0-46DA-9F93-A810D5A70836} - C:\Program Files\Zipclix\zipclix.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: DashBar Toolbar - {CC90CDA0-74A0-45b4-80EF-D89CA8C249B8} - C:\Program Files\DashBar\DashBar17.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe /server"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [WhenUSave] C:\PROGRA~1\Save\Save.exe
O4 - HKLM\..\Run: [SpySpotter] C:\PROGRA~1\SPYSPO~1\SpySpotter.exe
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"
O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE /partner AQ3
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q
O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://download-ak.systemsoap.com/ssoap/pptproactauthakamai/systemsoappro.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2957437ab7467d0db218/netzip/RdxIE601.cab
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-306.ibm.com/pc/support/IbmEgath.cab
O16 - DPF: {CE8267C2-D41A-4A50-A69D-F32B5C289F14} (FileOpenInstaller) - http://64.106.242.160/FileOpen.CAB
O16 - DPF: {FC327B3F-377B-4CB7-8B61-27CD69816BC3} - http://www.clock-sync.com/ClockSyncInstSYNC0001.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/SSWebInstall.cab


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Cactus
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« Reply #1 on: December 11, 2004, 04:25:56 PM »

First Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.


**(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. This is where it will save the backup files needed if there's a problem.)**

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

Save.exe
CMESys.exe
GMT.exe
SpySpotter.exe
Sync.exe

Turn off System Restore. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


O2 - BHO: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll

O2 - BHO: Httper - {A5483501-070C-41DD-AF44-9BD8864B3015} - C:\Program Files\Httper\httper.dll

O3 - Toolbar: Zipclix - {319A68DB-06D0-46DA-9F93-A810D5A70836} - C:\Program Files\Zipclix\zipclix.dll
O3 - Toolbar: REALBAR - {4E7BD74F-2B8D-469E-C0FF-FD60B590A87D} - C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
O3 - Toolbar: DashBar Toolbar - {CC90CDA0-74A0-45b4-80EF-D89CA8C249B8} - C:\Program Files\DashBar\DashBar17.dll

O4 - HKLM\..\Run: [SpySpotter] C:\PROGRA~1\SPYSPO~1\SpySpotter.exe
O4 - HKLM\..\Run: [CMESys] "C:\Program Files\Common Files\CMEII\CMESys.exe"

O4 - HKCU\..\Run: [ClockSync] C:\Program Files\ClockSync\Sync.exe /q

O4 - HKLM\..\Run: [WhenUSave] C:\PROGRA~1\Save\Save.exe

O4 - Global Startup: GStartup.lnk = C:\Program Files\Common Files\GMT\GMT.exe

O16 - DPF: {421A63BA-4632-43E0-A942-3B4AB645BE51} - http://download-ak.systemsoap.com/ssoap/pptproactauthakamai/systemsoappro.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/2957437ab7467d0db218/netzip/RdxIE601.cab

O16 - DPF: {CE8267C2-D41A-4A50-A69D-F32B5C289F14} (FileOpenInstaller) - http://64.106.242.160/FileOpen.CAB
O16 - DPF: {FC327B3F-377B-4CB7-8B61-27CD69816BC3} - http://www.clock-sync.com/ClockSyncInstSYNC0001.cab
O16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} - http://download.spyspotter.com/SSWebInstall.cab



The next are optional, but recommended for removal,Resource hogs and not needed on startup, but does not disable the program:


O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime

O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot

O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE


Go to Control Panel / Add/Remove Programs and remove the
 following if they are there:


SaveNow
WhenUSave
CMESys
Gator
CMEII
GMT
RealBar
Zipclix
DashBar
SpySpotter
ClockSync


Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\PROGRA~1\Save\Save.exe
C:\Program Files\Common Files\CMEII\CMESys.exe
C:\Program Files\Common Files\GMT\GMT.exe
C:\PROGRA~1\COMMON~1\Real\Toolbar\realbar.dll
C:\Program Files\Zipclix\zipclix.dll
C:\Program Files\DashBar\DashBar17.dll
C:\Program Files\ClockSync\Sync.exe


Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

In Xp, here are some locations of Temp files

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
C:\Documents and Settings\Username\Local Settings\Temporary Internet Files
C:\Documents and Settings\Default User\Local Settings\Temporary Internet Files
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files

Turn on System restore,before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONSand make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.

Now re-run HJT and post a new logfile back here.


Cactus
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**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
boomer67
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« Reply #2 on: December 11, 2004, 04:57:36 PM »

Greetings Cactus!

The improvement is already tangible!;D  Here's the latest HiJ log:

Thanks again.

Boomer67

Logfile of HijackThis v1.98.2
Scan saved at 10:53:34 AM, on 12/11/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\NMSSvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\rundll32.exe
C:\Program Files\Microsoft Hardware\Mouse\point32.exe
C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Installs\hijackthis\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [BluetoothAuthenticationAgent] rundll32.exe irprops.cpl,,BluetoothAuthenticationAgent
O4 - HKLM\..\Run: [Smapp] C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
O4 - HKLM\..\Run: [Tgcmd] "C:\Program Files\Support.com\bin\tgcmd.exe /server"
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [POINTER] point32.exe
O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE /partner AQ3
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {62475759-9E84-458E-A1AB-5D2C442ADFDE} - http://a1540.g.akamai.net/7/1540/52/20030530/qtinstall.info.apple.com/abarth/us/win/QuickTimeInstaller.exe
O16 - DPF: {74FFE28D-2378-11D5-990C-006094235084} (IBM Access Support) - http://www-306.ibm.com/pc/support/IbmEgath.cab


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Cactus
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« Reply #3 on: December 11, 2004, 05:34:53 PM »

Good job boomer67... Wink

Your logfile is clean..Grin

Cactus
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**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
boomer67
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« Reply #4 on: December 11, 2004, 05:52:32 PM »

Cactus:

No, thank you.  I'm putting $20 in the petty cash drawer now - Merry Christmas to all.

Cordially,

Boomer67
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Cactus
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« Reply #5 on: December 11, 2004, 08:32:58 PM »

More ..


Cactus  
Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
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