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Author Topic: USB problem  (Read 1713 times)
Lesley_Petersen
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« on: December 11, 2004, 07:01:04 PM »

I have a windows 98 second edition on a Hewlett Packard Pavilion laptop.  I was having problems with my internet and have gotten it fixed, but somewhere my USB port stopped working.  Anything I use with the USB has communication problems.  For instance, my digital camera cannot send pictures to the computer, nor can I print.  Can you help me please.



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redaxe
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« Reply #1 on: December 11, 2004, 07:06:27 PM »

Go to Control Panel and double click System
In there head for the Device Manager

Are there any red exclamation marks next to reported hardware?
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Ageless
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« Reply #2 on: December 11, 2004, 07:12:12 PM »

Give me an IRQ list of your system:
# Right-click My Computer, and select Properties.
# Click Device Manager.
# Double-click Computer at the top of the list.
# On the View Resources tab, select Interrupt Request (IRQ).

Rightclick on any of the IRQs, then through the menu at the top, go to Edit, copy, and post it in a window here.

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Lesley_Petersen
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« Reply #3 on: December 11, 2004, 08:06:35 PM »

Under the device manager, there are three things with a YELLOW exclamation mark:  USB Root Hub, Processor support, Standard 101/102-Key or Natural Microsoft Keyboard.
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Lesley_Petersen
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« Reply #4 on: December 11, 2004, 08:19:58 PM »

There is no menu to copy and ctrl + c does not copy any of the IRQ's but I can list some of them:
01 Standard 101/102-Key or Natural Microsoft Keyboard
04 Communications Port (COM1)
07 ECP Printer Port (LPT1)

These are just some of the Hardware.  Here are the setting numbers under the IRQ:
00
01
02
03
04
05
05
05
05
05
05
06
07
08
10
10
11
11
12
13
14
14
15
15
I don't know if this helps but let me know.
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« Reply #5 on: December 11, 2004, 11:52:18 PM »

Not really, I'd like to know what is behind them list between 01 and 15

Click on the number, then go through Edit-Copy, then try posting it in Notepad first. If all and everything is there, then paste it again in an answer window here. Smiley
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Lesley_Petersen
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« Reply #6 on: December 12, 2004, 05:30:54 PM »

01 Standard 101/102-Key or Natural Microsoft Keyboard
15 Via BUS Master PCI IDE Controller
15 Secondary IDE Controller (dual fifo)

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Cactus
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« Reply #7 on: December 12, 2004, 05:34:29 PM »

Put your Win98 CD in the ROM...
Goto DEVICE Manager
The Devices with a YELLOW Exclamation mark..HIGHLIGHT and then click UPDATE DRIVER...
Point to the Win98 cd...
Do that for all the Devices with a Yellow Exclamation mark.

Cactus
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Lesley_Petersen
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« Reply #8 on: December 13, 2004, 03:18:55 AM »

I have tried to update driver with the cd.  It says its reinstalled and then has me reboot the computer.  Once I get back on and try to print, I get an error message about the USB.  When I go to the device manager, there is a yellow exclamation mark again.  I have tried to do it more than once but it still does not work.
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« Reply #9 on: December 13, 2004, 04:25:21 AM »

Hi Lesley
You have a Hewlett Packard Pavilion laptop, whats the model number? Anything to help us determine what it actually is.
You may need to go into the BIOS and see what is en/disabled.
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Lesley_Petersen
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« Reply #10 on: December 14, 2004, 04:00:25 AM »

I have a couple of numbers on the bottom of my computer.  I couldn't find a model number but I found an HP Serial Number:
(S) TWO 1409496
also I found a Product key number:
CFJJW RB9HP 97 JMD TG9GT 37XY3
Let me know if you need more
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« Reply #11 on: December 14, 2004, 04:18:57 AM »

We might have better luck with the System Specs...like CPU.
Is there an FCC# stamped or on a sticker somewhere on the bottom...that will tell us.
Also how long have you had it and what color is it?

Cactus
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Lesley_Petersen
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« Reply #12 on: December 15, 2004, 07:46:45 PM »

I received it as a graduation gift in 2000.  It is a black laptop.  I found two numbers that might be helpful.
Model No.  T 18.033.C.00
FCC Reg. No. 6CTTAI-34230-M5-E
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Lesley_Petersen
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« Reply #13 on: December 17, 2004, 07:08:48 PM »

The error that pops up on the USB Root Hub is this:
NTKERN.VXD device loader for this device could not load the device driver. (Code 2).
I hope this helps, I haven't seen a reply but I hope you guys are still willing to help.
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