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Author Topic: printer spool  (Read 1535 times)
freakman711
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« on: December 13, 2004, 05:05:48 PM »

xp hp pavilion 7850
printer spool service is not running
i cant print anything please help:(
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Cactus
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« Reply #1 on: December 13, 2004, 05:32:24 PM »

Re-install the Printer drivers.

Cactus
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freakman711
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« Reply #2 on: December 13, 2004, 07:05:54 PM »

i did that and the same message appears
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freakman711
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« Reply #3 on: December 13, 2004, 07:18:04 PM »

catcus i went back to the hijack log file i had in the virus forum you had me delete the file spoolsv.exe. this should be the root of the problem i think? how to i get back this exe.
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Geekgirl
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« Reply #4 on: December 13, 2004, 07:49:40 PM »

Heres a little info on the spoolsv.exe

spoolsv - spoolsv.exe - Process Information

Process File: spoolsv or spoolsv.exe
Process Name: Microsoft Printer Spooler Service
 
Description:
spoolsv.exe is a Microsoft Windows system executable which handles the printing process to your local printers. Note: spoolsv.exe is also a process which is registered as the Backdoor.Ciadoor.B Trojan. This Trojan allows attackers to access your computer, stealing passwords and personal data. It is a registered security risk and should be removed immediately.
http://www.liutilities.com/products/wintaskspro/processlibrary/spoolsv/

The spoolsv is located in the c:\windows\System32 folder. In other cases, spoolsv.exe is a virus, spyware, trojan or worm!
Depending where it was located it was possible it was a Trojan.
Can you look at your logfile to see where it was located and let us know.
We will go from there.
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Cactus
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« Reply #5 on: December 14, 2004, 12:32:28 AM »

I just looked and your right I did...Shocked

No problem we will replace the file and everything will be fine.. Grin


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« Reply #6 on: December 14, 2004, 04:53:35 AM »

Check your e-mail... Wink

Cactus  Grin
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freakman711
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« Reply #7 on: December 14, 2004, 05:31:12 AM »

thanks cactus i downloaded the spoolsv.exe and the printer works fine now thank you!
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Cactus
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« Reply #8 on: December 14, 2004, 05:38:20 AM »

Great!! Glad we fixed it freakman711.. Grin

Me bad.. Lips Sealed

Thanks for explaining that spoolsv.exe can be a virus, spyware, trojan or worm Geekgirl.. Smiley
Mistakes happen.. Grin


Cactus
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Geekgirl
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« Reply #9 on: December 14, 2004, 02:20:22 PM »

No problem, its nice to explain the reasoning behind mistakes that can happen.
Glad everything worked out for you freakman711.

This thread will be locked if you need it re-opened please contact a moderator Grin
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