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Author Topic: major puter problems,1st time in two years,please  (Read 3444 times)
wayne1721
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« on: December 14, 2004, 07:59:15 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:windows xp pro sp2
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



This morning when I turned the puter on,a blue screen popped up twice reporting the following errors "driver_irql_not_less_or_equal" and "alcxsens.sys"
windows never did start up so I retstarted in safe mode and did some checking and adjusting,now I can get windows to start (but takes longer) and at least I can get on the net but there are still problems,I cannot access "my computer" as I get 2 error messages as follows "explorer.exe" and "drwtsn32.exe" so therefore cannot get into "c" to restart tools etc. same thing happens if I try to search for files or folders.
Anybody have any ideas?
Thanks
(another just popped up,"cidaemon.exe"
« Last Edit: December 14, 2004, 09:36:21 PM by Ageless » Logged

 
Ageless
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« Reply #1 on: December 14, 2004, 08:27:28 PM »

Hi Wayne, sorry to see you back with more problems.

The "driver_IRQL" message means that a driver went haywire on the Interrupt layer. This is possible because a driver has been updated, or downgraded. ALCXSENS.SYS is a driver for your Realtek LAN card, so that one may be the problem. If Windows Update "updated" the driver for this one, while you had the latest one from Realtek already installed, it may be your problem. In that case just reinstall the latest Realtek driver for your card from Realtek.

CiDaemon.sys is the Windows Indexing tool, it indexes your harddrives when idle, also only when they are NTFS. It crashes at times.

If though the updating of the LAN driver doesn't fix anything, please leave behind a Hijack This log and I'll move this thread into the save hands of Cactus & Jvic. Smiley
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wayne1721
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« Reply #2 on: December 14, 2004, 09:00:41 PM »

Hi Jee,,how have you been? good I hope.
I have restarted my puter several times and no longer get any blue screens.
Main problem now is still these three "drwtsn32.exe","explorer.exe" and "cidaemon.exe" when these pop-up it says preparing an error report and then"you will have to resart the program" but I cant get into my puter to do this.getting on the net and navigating is no problem.
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« Reply #3 on: December 14, 2004, 09:20:25 PM »

Drwatson is the Windows debugger, explorer is Windows Explorer, cidaemon I explain already as the Windows indexing program. It might be that something just broke in your computer, but if you don't mind doing a HJT log again, I'll just move this thread to the forum they handle this in, ask for some priority time and see what they come up with.

How's that?

Btw, I have been fine. Been off here for a couple of weeks, been doing some other business to keep my mind off of computers. Tongue
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wayne1721
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« Reply #4 on: December 14, 2004, 09:48:30 PM »

hjl wont attach,,says its too big and gotta be under 60 some odd kbs.
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« Reply #5 on: December 14, 2004, 09:57:33 PM »

That's still something I'd like to have Cactus or jvic look into, or Pancake, if he's awake and around. Wink

It does sound like a virus in my mind.
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wayne1721
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« Reply #6 on: December 14, 2004, 10:00:32 PM »

I have run anti-virus checker plus spybot and adaware
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jvic
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« Reply #7 on: December 14, 2004, 10:20:49 PM »

Wayne
If you can't attatch your log email it to me
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John Vickers
Cactus
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« Reply #8 on: December 15, 2004, 01:54:23 AM »

Open the logfile with NOTEPAD...COPY AND PASTE the logfile right here in your thread,paste it not attach...Grin


Cactus
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wayne1721
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« Reply #9 on: December 15, 2004, 03:01:10 AM »

Logfile of HijackThis v1.98.2
Scan saved at 10:00:16 PM, on 14/12/2004
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
C:\WINDOWS\SOUNDMAN.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\WINDOWS\System32\inetsrv\inetinfo.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\System32\nvsvc32.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\PROGRA~1\DAP\DAP.EXE
C:\Documents and Settings\wayne\My Documents\18\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sympatico.msn.ca/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\System32\spool\drivers\w32x86\3\hpztsb05.exe
O4 - HKLM\..\Run: [NAV Agent] C:\PROGRA~1\NORTON~1\NORTON~1\navapw32.exe
O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - Startup: PowerReg Scheduler.exe
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\PROGRA~1\DAP\DAP.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: Yahoo! Bingo - http://download.games.yahoo.com/games/clients/y/xt0_x.cab
O16 - DPF: Yahoo! Chat - http://us.chat1.yimg.com/us.yimg.com/i/chat/applet/c381/chat.cab
O16 - DPF: Yahoo! Chess - http://download.games.yahoo.com/games/clients/y/ct2_x.cab
O16 - DPF: Yahoo! Pyramids - http://download.games.yahoo.com/games/clients/y/pyt1_x.cab
O16 - DPF: {72C23FEC-3AF9-48FC-9597-241A8EBDFE0A} (InstallShield International Setup Player) - http://ftp.hp.com/pub/automatic/player/isetupML.cab
O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://sympatico.zone.msn.com/bingame/zuma/default/popcaploader_v5.cab
O16 - DPF: {F58E1CEF-A068-4C15-BA5E-587CAF3EE8C6} (MSN Chat Control 4.5) - http://fdl.msn.com/public/chat/msnchat45.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{CD82BAA3-5D69-4C32-8A57-D7BAF6978ECC}: NameServer = 199.166.6.2 209.239.11.98

here it is
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Cactus
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« Reply #10 on: December 15, 2004, 03:17:19 AM »

Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.



**(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. This is where it will save the backup files needed if there's a problem.)**

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

DAP.EXE
Scheduler.exe

Turn off System Restore WinXP WinME. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = about:blank
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = about:blank
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = about:blank
R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/

O3 - Toolbar: DAP Bar - {62999427-33FC-4baf-9C9C-BCE6BD127F08} - C:\Program Files\DAP\DAPIEBar.dll
O8 - Extra context menu item: &Download with &DAP - C:\PROGRA~1\DAP\dapextie.htm
O8 - Extra context menu item: Download &all with DAP - C:\PROGRA~1\DAP\dapextie2.htm
O9 - Extra button: Run DAP - {669695BC-A811-4A9D-8CDF-BA8C795F261C} - C:\PROGRA~1\DAP\DAP.EXE


O4 - Startup: PowerReg Scheduler.exe


Go to Control Panel / Add/Remove Programs and remove the
 following if they are there:


Accelerator Plus


Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\Program Files\DAP\DAPIEBar.dll



Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

In Xp, here are some locations of Temp files

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
C:\Documents and Settings\Username\Local Settings\Temporary Internet Files
C:\Documents and Settings\Default User\Local Settings\Temporary Internet Files
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files

Turn on System restore,before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONSand make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.

Now re-run HJT and post a new logfile back here.

Cactus
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cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
wayne1721
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« Reply #11 on: December 15, 2004, 12:54:35 PM »

Houston we have a problem! as I mentioned in previous posts,"my computer" cannot be accessed because each time I click on it "explorer.exe" pops up saying it has generated errors and will be closed by windows,and its not the only one,"drwtsn32.exe" and "cidaemon.exe" also pop up saying the same thing.
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« Reply #12 on: December 15, 2004, 03:38:55 PM »

Boot from the WinXP cd...instead of a INSTALL do a REPAIR.

See if that works... Smiley

Cactus
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Malwarebytes::SUPERAntiSpywareFREE
wayne1721
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« Reply #13 on: December 15, 2004, 04:49:09 PM »

I tried to do repair,,it asks for administrator password and when I type it in,it wont accept it in,it doesnt work,I am the administator and know the password but it doesnt work.
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wayne1721
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« Reply #14 on: December 15, 2004, 07:58:21 PM »

ok,,got into the windows repair and now it asks for a command after C:/WINDOWS,,I tried all kinds,,nothing starts the repair.what now?
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