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Author Topic: Internet seems to disconnect  (Read 929 times)
gatorwes55
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« on: January 13, 2005, 03:21:17 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:Problem Hardware Make & Model:
Error Messages:



I use XP Pro and Internet Explorer 6

When I try to download software or play the internet radio it seems like my internet connection gets disconnected. If I'm downloading, the download will just stop, or if a song is playing on the radio it too will just suddenly stop. The web page will stay but whatever data I'm recieving will stop. Let me give some history here. My system had gotten loaded up with spyware, I tried Spybot S&D, Lavasoft Adaware, Norton Antivirus, CW Shredder, Highjack This, AboutBuster, and Spysweeper. I even tried the new Microsoft Antivirus program. I ran them all in safe mode with the hidden files showing, I also turned system restore off. When the scans were finished and had deleted everything I deleted the temp folders along with the off-line content and also cleared the cookies and emptied the recycle bin. But when I would boot back up in regular mode I would have more spyware than I did before I cleaned the system. I tried this several times. I went to the Hijackthis tutorial and deleted what it said shouldn't be there. I finally had enough of it and reformatted my harddrive, erasing everything and reinstalling Windows. I still have the same problem (I even reran all of the spyware scans after I reformatted). It's not my internet connection, I've had the serviceman check my connection and eveything was OK. I use broadband. I've called my internet radio provider and they have been no help. I've searched several internet forums (including this one) and found where other users had experienced similar problems but unfortunately no remedy was listed. I'm at my wits end and am about ready to call Computer Geeks or somebody to come and fix this d&%$ thing. Can anybody help me? I'm including a copy of my latest Highjack This log. Thanks, gatorwes

Logfile of HijackThis v1.99.0
Scan saved at 10:05:41 PM, on 1/12/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\LEXBCES.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\LEXPPS.EXE
c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
c:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Softex\OmniPass\Omniserv.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Softex\OmniPass\OPXPApp.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\System32\alg.exe
C:\windows\system\hpsysdrv.exe
C:\WINDOWS\System32\hkcmd.exe
C:\HP\KBD\KBD.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\System32\igfxtray.exe
C:\PROGRA~1\MICROR~1\Keyboard\Ikeymain.exe
C:\PROGRA~1\MICROR~1\Mouse\Amoumain.exe
C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\Program Files\Microsoft AntiSpyware\gcasServ.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lexmark X74-X75\lxbbbmon.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\NETGEAR\WG111 Configuration Utility\WG111CFG.exe
C:\Program Files\interMute\SpySubtract\SpySub.exe
C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
C:\Program Files\Microsoft AntiSpyware\gcasDtServ.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\MMDiag.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mim.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mmjb.exe
C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mm_director.exe
C:\PROGRA~1\MUSICM~1\MUSICM~1\MM_TDM~1.EXE
C:\Program Files\Microsoft Plus! Digital Media Edition\Alarm Clock\AlarmClock.exe
C:\Program Files\Microsoft Plus! Digital Media Edition\Dancer\Dancer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
C:\DOCUME~1\Owner\LOCALS~1\Temp\Temporary Directory 1 for hijackthis[1].zip\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sfcc.edu
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.sfcc.edu/
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {243B17DE-77C7-46BF-B94B-0B5F309A0E64} - C:\Program Files\Microsoft Money\System\mnyside.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: CNavExtBho Class - {BDF3E430-B101-42AD-A544-FADC6B084872} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - (no file)
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - c:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Common\ycomp5,1,1,0.dll
O4 - HKLM\..\Run: [hpsysdrv] c:\windows\system\hpsysdrv.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
O4 - HKLM\..\Run: [KBD] C:\HP\KBD\KBD.EXE
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [Recguard] C:\WINDOWS\SMINST\RECGUARD.EXE
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet /keeploaded /nodetect
O4 - HKLM\..\Run: [ccApp] "c:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "c:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
O4 - HKLM\..\Run: [PS2] C:\WINDOWS\system32\ps2.exe
O4 - HKLM\..\Run: [iKeyWorks] C:\PROGRA~1\MICROR~1\Keyboard\Ikeymain.exe
O4 - HKLM\..\Run: [WheelMouse] C:\PROGRA~1\MICROR~1\Mouse\Amoumain.exe
O4 - HKLM\..\Run: [Lexmark X74-X75] "C:\Program Files\Lexmark X74-X75\lxbbbmgr.exe"
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKLM\..\Run: [gcasServ] "C:\Program Files\Microsoft AntiSpyware\gcasServ.exe"
O4 - HKLM\..\Run: [MimBoot] C:\Program Files\MUSICMATCH\MUSICMATCH Jukebox\mimboot.exe
O4 - HKLM\..\RunOnce: [RemoveTempFiles] C:\PROGRA~1\MUSICM~1\MUSICM~1\rundll32.exe C:\PROGRA~1\MUSICM~1\MUSICM~1\mminstall.dll,_ExportRemDirAndContents@16 C:\WINDOWS\temp\mmjb_temp
O4 - HKCU\..\Run: [NVIEW] rundll32.exe nview.dll,nViewLoadHook
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe" /0
O4 - Startup: Compaq Organize.lnk = ?
O4 - Startup: spamsubtract.lnk = C:\Program Files\interMute\SpamSubtract\SpamSubtract.exe
O4 - Global Startup: Quicken Scheduled Updates.lnk = C:\Program Files\Quicken\bagent.exe
O4 - Global Startup: Smart Wizard Wireless Settings.lnk = ?
O4 - Global Startup: SpySubtract.lnk = C:\Program Files\interMute\SpySubtract\SpySub.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O15 - Trusted Zone: *.musicmatch.com
O15 - Trusted Zone: *.musicmatch.com (HKLM)
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=34738&clcid=0x409
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1105408870390
O23 - Service: Symantec Event Manager - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service - Symantec Corporation - c:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: Norton AntiVirus Auto Protect Service - Symantec Corporation - c:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Softex OmniPass Service - Unknown - C:\Program Files\Softex\OmniPass\Omniserv.exe
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: Iomega Active Disk - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe


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jeffcox
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« Reply #1 on: January 13, 2005, 04:18:47 AM »

Have you tried using your modem to connect?  Your HiJackThis log looks pretty good.  I am thinking that you might have an issue with your ethernet card.  If you reloaded your system, and it would not work immediately thereafter, I believe that it has to be a hardware/firmware malfunction.
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