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Author Topic: Windows Media Problem  (Read 3053 times)
jfish
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« on: January 14, 2005, 03:11:42 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



When I try to load Windows Media Player (9 or 10), I get the message "AN INTERNAL ERROR HAS OCCURED" and it will not start.  Anyone have any ideas for a remedy?

John Fisher
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Ageless
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« Reply #1 on: January 14, 2005, 03:42:54 PM »

And your Windows version is? WMP 10 will only work on XP systems.
If you run XP, please check your Application Log in Event Viewer (Control Panel->Administrative Tools->Event Viewer) for more information and post that here. Event ID, exact and complete error message etc.
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« Reply #2 on: January 14, 2005, 04:06:33 PM »

It is XP Home.  I'm not sure what you are asking me for.  Please explain.

Thanks!
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« Reply #3 on: January 14, 2005, 04:11:33 PM »

I tried to re-install WMP 10, but it did not install, and gave me the error message "it was not possible to complete setup.  Windows Media Player was not installed.  To update windows, runWindows Media Player 10 setup again."

I tried this and get the same message every time.

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« Reply #4 on: January 14, 2005, 04:17:01 PM »

In Event Viewer, you should have a message at every attempt to try to install this. It's marked with a red or yellow marker. Doubleclick on the error, a window will open. You'll see three buttons on there, one with two leaves of paper on it. Press this button once (nothing visually will happen), then rightclick in an answer window here and choose Paste.

You have tried to do a reboot already?
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jfish
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« Reply #5 on: January 14, 2005, 04:37:53 PM »

Event Type:   Error
Event Source:   Application Hang
Event Category:   (101)
Event ID:   1002
Date:      1/12/2005
Time:      5:01:17 PM
User:      N/A
Computer:   NEW_LAPTOP
Description:
Hanging application OUTLOOK.EXE, version 11.0.5510.0, hang module hungapp, version 0.0.0.0, hang address 0x00000000.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74   Applicat
0008: 69 6f 6e 20 48 61 6e 67   ion Hang
0010: 20 20 4f 55 54 4c 4f 4f     OUTLOO
0018: 4b 2e 45 58 45 20 31 31   K.EXE 11
0020: 2e 30 2e 35 35 31 30 2e   .0.5510.
0028: 30 20 69 6e 20 68 75 6e   0 in hun
0030: 67 61 70 70 20 30 2e 30   gapp 0.0
0038: 2e 30 2e 30 20 61 74 20   .0.0 at
0040: 6f 66 66 73 65 74 20 30   offset 0
0048: 30 30 30 30 30 30 30      0000000
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« Reply #6 on: January 14, 2005, 04:39:35 PM »

Event Type:   Warning
Event Source:   WinMgmt
Event Category:   None
Event ID:   62
Date:      1/14/2005
Time:      9:07:55 AM
User:      N/A
Computer:   NEW_LAPTOP
Description:
WMI ADAP was unable to process the .NET CLR Networking performance library since one of the data blobs reported to have classes but had zero size

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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« Reply #7 on: January 14, 2005, 04:55:03 PM »

Try this: Start->Run, type wmiadap.exe /r and hit enter.

This resynchronizes the Windows Management Instrumentation.
Also check in the System Log of Event Viewer for anything strange there. Same thing as above. And please check for today's and yesterday's crashes, all around the time you had problems with installing WMP.
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« Reply #8 on: January 14, 2005, 05:17:57 PM »

OK.  I tried Run, type wmiadap.exe /r and hit enter.  It didn't seem to do anything, so I tried to reload WMP10 and still got the internal error message.  What now?
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« Reply #9 on: January 14, 2005, 06:24:05 PM »

Try going to c:\program files\windows media player and deleting every file in that directory that you can. (some will not delete, so just do a couple at a time). Then purge (empty) your recycle bin.

Now try to reinstall WMP 10.
Also try to redownload it, if possible from Windows Update.
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« Reply #10 on: January 14, 2005, 06:44:32 PM »

Tried deleting files, then reloading WMP10 from Microsoft site and got error message "it was not possible to complete setup. Windows Media Player was not installed. To update windows, runWindows Media Player 10 setup again."

Any more ideas?
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« Reply #11 on: January 14, 2005, 06:46:41 PM »

Download it completely from here: http://www.microsoft.com/windows/windowsmedia/mp10/default.aspx
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« Reply #12 on: January 14, 2005, 07:41:17 PM »

When I try to load it, I get a message:  THE SOFTWARE YOU ARE INSTALLING HAS NOT PASSED WINDOWS LOGO TESTING TO VERIFY ITS COMPATABILITY WITH WINDOWS XP.  THIS SOFTWARE WILL NOT BE INSTALLED.  CONTACT YOUR SYSTEM ADMINISTRATOR.

Can we get around this?
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« Reply #13 on: January 14, 2005, 07:46:18 PM »

In Event Viewer, when I try to acess it, it comes back with an error:  THE EVENT LOG FILE IS CORRUPT.
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