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Author Topic: Can't remove VX2 posted HJT log  (Read 3221 times)
cat
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« on: January 19, 2005, 02:45:32 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows 2000 SP4
Problem Application Name & Version: N/A
Problem Hardware Make & Model: Dell OptiPlex GX400
Error Messages: N/A


I Ran Housecall, Ad-aware SE with VX2 cleaner, and Spybot.
Ad-aware keeps finding 3 dlls in winnt\system32 folder that are listed as VX2 the names of the dlls keep changing and it always says that it can't delete one of them and will delete it upon reboot.  After reboot it again finds 3 dlls with different names than the last time and can't delete one of them.  Please Help!  This is driving me insane.  The computer did have Elite Bar Search 2020 and Web Savings from ebates which I believe have all been removed thanks to posts on this website but I can't seem to get rid of the VX2 issue.

Here is my Hijack This Log:
Logfile of HijackThis v1.99.0
Scan saved at 8:39:03 AM, on 1/19/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\WINNT\system32\rundll32.exe
C:\WINNT\explorer.exe
C:\New Folder\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dial
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\Heather Miller\Application Data\Mozilla\Profiles\default\gmtbpren.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Heather Miller\Application Data\Mozilla\Profiles\default\gmtbpren.slt\prefs.js)
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [SBC Yahoo! Connection Manager] "C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe"
O4 - HKLM\..\Run: [C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe ] SBC Yahoo! Connection Manager
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O16 - DPF: {156BF4B7-AE3A-4365-BD88-95A75AF8F09D} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O23 - Service: .NET Framework Service -  - (no file)
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: MD Simple Burner Service - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
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Cactus
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« Reply #1 on: January 19, 2005, 03:46:45 PM »

Go HERE and download and run VX2Finder(126).exe. Hit "Click to Find VX2.BetterInternet" and then click on "Make Log". Copy it and post it back in this thread.


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Malwarebytes::SUPERAntiSpywareFREE
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« Reply #2 on: January 19, 2005, 05:13:32 PM »

I can't access that webpage is there somewhere else I can download it from?
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« Reply #3 on: January 19, 2005, 05:19:44 PM »

I was able to download from another website.  Here is my log.
Log for VX2.BetterInternet File Finder (msg126)

Files Found---
 
Additional Files---
 
Keys Under Notify---Group Policy


Guardian Key--- is called:
Asynchronous 000
DllName
Impersonate 000
Logon WinLogon
Logoff WinLogoff
Shutdown WinShutdown

User Agent String---
{CF5804E1-F6A8-4160-985A-7E3A4147B62D}
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« Reply #4 on: January 19, 2005, 05:21:02 PM »

Try this link:

http://downloads.subratam.org/VX2Finder(126).exe

If it doesn't work...email me and I'll send you the file.. Wink

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« Reply #5 on: January 19, 2005, 05:26:09 PM »

Log for VX2.BetterInternet File Finder (msg126)

Files Found---

Additional Files---

Keys Under Notify---Group Policy


Guardian Key--- is called:
Asynchronous 000
DllName
Impersonate 000
Logon WinLogon
Logoff WinLogoff
Shutdown WinShutdown

User Agent String---
{CF5804E1-F6A8-4160-985A-7E3A4147B62D}
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« Reply #6 on: January 19, 2005, 05:45:59 PM »

Ok Carie...

Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.

** CLOSE ALL OPEN WINDOWS INCLUDING THIS ONE **

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

ConnectionManager.exe
IPMon32.exe


Turn off System Restore WinXP WinME. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://yahoo.sbc.com/dial
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =

O4 - HKLM\..\Run: [SBC Yahoo! Connection Manager] "C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe"
O4 - HKLM\..\Run: [C:\Program Files\SBC Yahoo!\Connection Manager\ConnectionManager.exe ] SBC Yahoo! Connection Manager
O4 - HKLM\..\Run: [HP Software Update] "C:\Program Files\Hewlett-Packard\HP Software Update\HPWuSchd.exe"

O4 - HKLM\..\Run: [IPInSightMonitor 01] "C:\Program Files\SBC Yahoo!\Connection Manager\IP InSight\IPMon32.exe"


O16 - DPF: {156BF4B7-AE3A-4365-BD88-95A75AF8F09D} (HPSDDX Class) - http://www.hp.com/cpso-support-new/SDD/hpsddObjSigned.cab
O23 - Service: .NET Framework Service - - (no file)


Go to Control Panel / Add/Remove Programs and remove the
 following if they are there:


IP InSight


Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

In Xp, here are some locations of Temp files

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
C:\Documents and Settings\Username\Local Settings\Temporary Internet Files
C:\Documents and Settings\Default User\Local Settings\Temporary Internet Files
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files

Turn on System Restore

Before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONSand make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.


Now re-run HJT and post a new logfile back here.

Cactus
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My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
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« Reply #7 on: January 19, 2005, 06:15:55 PM »

Followed your instructions here is my new log:
Logfile of HijackThis v1.99.0
Scan saved at 12:15:15 PM, on 1/19/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\rundll32.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
C:\PROGRA~1\PESTPA~1\PPControl.exe
C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
C:\New Folder\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
N3 - Netscape 7: user_pref("browser.startup.homepage", "http://home.netscape.com/"); (C:\Documents and Settings\Heather Miller\Application Data\Mozilla\Profiles\default\gmtbpren.slt\prefs.js)
N3 - Netscape 7: user_pref("browser.search.defaultengine", "http://www.google.com/"); (C:\Documents and Settings\Heather Miller\Application Data\Mozilla\Profiles\default\gmtbpren.slt\prefs.js)
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINNT\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [DeviceDiscovery] C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
O4 - HKLM\..\Run: [PestPatrol Control Center] C:\PROGRA~1\PESTPA~1\PPControl.exe
O4 - HKLM\..\Run: [PPMemCheck] C:\PROGRA~1\PESTPA~1\PPMemCheck.exe
O4 - HKLM\..\Run: [CookiePatrol] C:\PROGRA~1\PESTPA~1\CookiePatrol.exe
O23 - Service: Symantec Event Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Logical Disk Manager Administrative Service - VERITAS Software Corp. - C:\WINNT\System32\dmadmin.exe
O23 - Service: Norton AntiVirus Auto-Protect Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: MD Simple Burner Service - Sony Corporation - C:\Program Files\Sony\MD Simple Burner\NetMDSB.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service - NVIDIA Corporation - C:\WINNT\system32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

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« Reply #8 on: January 19, 2005, 06:31:52 PM »

I don't see anything in your logfile Carie.. Lips Sealed

Do you know Heather Miller?
Is there someone using Netscape?

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Malwarebytes::SUPERAntiSpywareFREE
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« Reply #9 on: January 19, 2005, 06:35:32 PM »

Heather Miller is the owner of the computer.  She uses netscape.  Ad-aware is still finding files.  Should I remove something with the VX2Finder?
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« Reply #10 on: January 19, 2005, 06:51:54 PM »

Yes delete all files found.. Wink

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« Reply #11 on: January 19, 2005, 06:59:39 PM »

It doesn't find any files but should there be anything under guardian key and user agent string?  I clicked to fix the user agent string but it shows up the next time I run vx2finder.
Here is the log:
Log for VX2.BetterInternet File Finder (msg126)

Files Found---
 
Additional Files---
 
Keys Under Notify---
Explorer


Guardian Key--- is called:
Asynchronous 000
DllName
Impersonate 000
Logon WinLogon
Logoff WinLogoff
Shutdown WinShutdown

User Agent String---
{CF5804E1-F6A8-4160-985A-7E3A4147B62D}
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« Reply #12 on: January 19, 2005, 07:21:31 PM »

Ok run VX2Finder again..
Click "Open regedit" will take you right to the Guardian Key

Hilite "Guardian", RightClick and choose
Security/permissions, you'll get another
window with 'advanced'..
DE-select (uncheck) the lower box with
"inheritable permissions"
hit 'ok' and 'remove' on the following security prompts.

Restart computer.

On restart use VX2Finder again, select + delete the last file, click "User Agent$" will remove that entry from the registry.

Click "Open regedit" again, this time restoring the checkmark in "inheritable permissions"

Click "Guardian.reg" Deletes the Guardian Key.

Use Find again should produce a clean log of blank values.

Click "Restore Policy" to restore the Debug policy altered in the look2Me installation.(requires reboot to apply, but not immediatley neccessary)


Cactus
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My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
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« Reply #13 on: January 19, 2005, 08:31:19 PM »

I think that may have fixed it.  VX2Cleaner gave me a clean log.  I ran adaware and it was able to delete everything it found and then I ran it again and it did not find anything.  Another strange thing that I've noticed is that when I choose to empty the recycle bin it asks if I'm sure I want to delete the 16 items when I say yes and look in the recycle bin it shows 0 objects but the icon still looks like it is full.  If I choose to empty it again it asks if I want to delete 16 objects.  Any ideas on what may be causing this and how to resolve it?  Thanks for all your help so far.
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« Reply #14 on: January 19, 2005, 09:34:00 PM »

Can you post back with another HJT logfile.. Wink

Try empting it in SAFE MODE

Cactus
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