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Author Topic: norton av2003 - settings changing  (Read 675 times)
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« on: January 25, 2005, 11:30:20 PM »

Operating System Version: xp
Problem Application Name & Version: norton av 2003
Problem Hardware Make & Model: dell
Error Messages:

Has anyone heard any reports of an attack on systems using norton anti virus 2003?!
My other halfs family has had the problem and now i have the same problem! I booted up my pc just now and norton came up with "found trojan but couldnt delete" when i went into Norton itself the email protect and auto-protect were both turned off.

kind regards


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« Reply #1 on: January 26, 2005, 12:19:04 AM »

Welcome to MyTechSupport,ca

Scan your pc with Housecall. Its a free online scanner. Be sure to put a check the box beside AutoClean.

Also Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
 To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.

Also install SpyBot S&D 1.3.
Always Search for Updates before using.
Install any updates if they are available. Next click on the Check for Problems button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot.

If your still having problems, Download and install:  HiJackThis 1.99 .

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents,as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Scan". Make sure all Windows and Browsers are closed.
When the scan is finished, use "Save Log" button, save the log in a text file, best to save your text file in the same folder as where you put HiJackthis.
Post a log for us to look at.

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