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Author Topic: Boot up and Slow performance  (Read 2567 times)
wbadger
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« on: January 26, 2005, 10:41:33 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: WinXP SP2
Problem Application Name & Version:
Problem Hardware Make & Model: Dell Inspiron 5150
Error Messages:



Hey everyone,

I have just received a laptop from my new employer, the laptop is a Dell Inspiron 5150, has 512 RAM, 40Gig HDD and runs WinXp with SP2. The laptop itself is only 6months old, and the person using it previously had no problems with it at all. When handing it to me, the laptop was wiped clean and WinXP was installed along with my some company applications.

The problem I have is really two problems, although I have a feeling they may be related. Firstly, when booting up the laptop, there is a roughly a 50/50 chance that it will hang and not boot up, it will sit on a black screen with the cursor key flashing in the top left corner, it will sit like this for about 5-8mins before a message will come up stating "Disk Error - Hard Disk not reachable". I reboot again and again until it finally loads. This doesnt always happen, sometimes it loads up to windows, but nearly half the time it does not.

The second issue is that when it does manage to get through to windows, applications run extremely slow. I havent installed anything on this computer besides XP, Office, company software (which is installed on all other employee systems and works fine) and virus protection (also on all employee systems). Loading up the company application is so slow its barely workable, loading up explorer and other applications is just as bad. I have checked task manager and there are only the normal applications are running, which doesnt make sense.

Just a note, that both of these problems have been getting progressively worse, more booting fails and slower application operation.

I have a log from Hijack This incase this helps, but Im starting to think that maybe I have a harddrive problem. I have had tech's here run 4 different diagnostic tests, 2 of which are inbuilt on the laptop, and all come back perfectly fine - no hardware problems.

Here is the log I have:

Logfile of HijackThis v1.99.0
Scan saved at 6:37:26 AM, on 27/01/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\System32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
C:\WINDOWS\system32\inetsrv\inetinfo.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL\Binn\sqlservr.exe
C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\system32\dla\tfswctrl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
D:\osi\monarch\bin\objserver.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\smucaj\Desktop\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\SYMANT~1\vptray.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
O4 - HKLM\..\Run: [nwiz] nwiz.exe /installquiet
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla\tfswctrl.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: Service Manager.lnk = C:\Program Files\Microsoft SQL Server\80\Tools\Binn\sqlmangr.exe
O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\OFFICE11\EXCEL.EXE/3000
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\OFFICE11\REFIEBAR.DLL
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5consumer/V5Controls/en/x86/client/wuweb_site.cab?1104894051152
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: Domain = osii.com
O17 - HKLM\Software\..\Telephony: DomainName = osii.com
O17 - HKLM\System\CS1\Services\Tcpip\Parameters: Domain = osii.com
O18 - Protocol: ms-help - {314111C7-A502-11D2-BBCA-00C04F8EC294} - C:\Program Files\Common Files\Microsoft Shared\Help\hxds.dll
O23 - Service: DefWatch - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\DefWatch.exe
O23 - Service: Symantec AntiVirus Client - Symantec Corporation - C:\PROGRA~1\SYMANT~1\SYMANT~1\Rtvscan.exe
O23 - Service: NVIDIA Driver Helper Service - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe

Please if there is any info someone can give me I would be extremely happy. Thank you in advance.
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delta
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« Reply #1 on: January 26, 2005, 11:27:05 PM »

try and have a look in your bios settings see if it detting the hard drive ,or try and load default settings,see if that helps,
1st, could be your hard drive, they can go any time anyway!
sp2 service packs can some times have known isues check microsoft web site out as well,
your anti virus is it all up to date?
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