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Author Topic: Internet Explorer does not work  (Read 1818 times)
bobwhite
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« on: January 28, 2005, 07:38:05 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Windows Me
Problem Application Name & Version:Internet Explorer 6
Problem Hardware Make & Model: Gateway select 1300
Error Messages:The page cannot be displayed

When I try to run Internet Explorer it does not work.  I get the "The page cannot be displayed" screen.  I can access the internet through AOL and other programs seem to be able to access for updates, etc. it as long as they do not use IE.  I have tried System Restore to go back in time before this began, two days ago.  I have also tried downloading IE6 sp1 and reinstalling over the old one.  Nothing works.  I have a braodband cable connection and as I said all other programs seem to access the internet fine.  Here is a copoy of my Hijack this log:

Logfile of HijackThis v1.98.2
Scan saved at 2:11:39 PM, on 01/28/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\BCMDMMSG.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\WINDOWS\SYSTEM\USBMONIT.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\TYPE32.EXE
C:\PROGRAM FILES\MUSICMATCH\MUSICMATCH JUKEBOX\MM_TRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\WINDOWS\DESKTOP\NEWHIJACK\HIJACKTHIS\HIJACKTHIS.EXE

R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [tpcupdater] C:\WINDOWS\UPDATETC.EXE
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [BCMDMMSG] BCMDMMSG.exe
O4 - HKLM\..\Run: [hpppta] C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe /ICON
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\SYSTEM\USBMonit.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKLM\..\RunServices: [MOSearch] C:\Program Files\Common Files\System\MOSearch\Bin\mosearch.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O12 - Plugin for .bcf: C:\PROGRA~1\INTERN~1\Plugins\NPBelv32.dll
O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe
O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/su/ocx/12119/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/su/ocx/12119/CTPID.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {7B461720-5910-45A3-B617-3B53A972F209} (Pixami-PhotoWorks Upload UI Control) - http://services.photoworks.com/Pixami/PixamiSFWUploader.cab
O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} - http://static.topconverting.com/activex/loader2.ocx
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by23fd.bay23.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.photoworks.com/pixami/BPImageEditor.cab

Thanks in advance,

Doug

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bobwhite
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« Reply #1 on: January 28, 2005, 08:12:37 PM »

for what it's worth I also noted the Belarc Adviser hangs at 66%.  i removed and reinstalled, but same thing
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Cactus
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« Reply #2 on: January 29, 2005, 01:04:24 AM »

Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.



**(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. This is where it will save the backup files needed if there's a problem.)**

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)

UPDATETC.EXE
mosearch.exe

Turn off System Restore WinXP WinME. (Turn it back on after this is repaired and you've rebooted.) Close all other open Windows and have HiJackThis Fix:


R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1

O4 - HKLM\..\Run: [tpcupdater] C:\WINDOWS\UPDATETC.EXE

O4 - HKLM\..\RunServices: [MOSearch] C:\Program Files\Common Files\System\MOSearch\Bin\mosearch.exe

O9 - Extra button: Related - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm
O9 - Extra 'Tools' menuitem: Show &Related Links - {c95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\WINDOWS\web\related.htm

O16 - DPF: {01CA75F1-054B-4A63-9221-C6926369EC52} (HS_live Control) - http://install.homestead.com/~site/InstallFiles/SIFiles/lpxlive/HS_live.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a1540.g.akamai.net/7/1540/52/20021205/qtinstall.info.apple.com/borris/us/win/QuickTimeInstaller.exe

O16 - DPF: {7CF052DE-C74F-421B-B04A-3B3037EF5887} (CCMPGui Class) - http://64.124.45.181/chaincast/proxy/CCMP.cab
O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.installengine.com/engine/isetup.cab
O16 - DPF: {0A5FD7C5-A45C-49FC-ADB5-9952547D5715} (Creative Software AutoUpdate) - http://us.creative.com/support/downloads/su/ocx/12119/CTSUEng.cab
O16 - DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} (Creative Software AutoUpdate Support Package) - http://us.creative.com/support/downloads/su/ocx/12119/CTPID.cab

O16 - DPF: {79849612-A98F-45B8-95E9-4D13C7B6B35C} - http://static.topconverting.com/activex/loader2.ocx


Go to Control Panel / Add/Remove Programs and remove the
 following if they are there:


MOSearch

Now delete these Folders or Files that are Highlighted: (You may need enable "Show all Files" and disable "Hide System Files" in Windows Explorer / Tools / Folder Options / View Tab) (You may have to boot to "Safe Mode" in order to delete some Files/Folders)

C:\WINDOWS\UPDATETC.EXE
C:\Program Files\Common Files\System\MOSearch\Bin\mosearch.exe

Now, empty all your TEMP Folders (WinXp has up to 4 of them) / Temporary Internet Files Folder and then empty your "Recycle Bin" and Reboot.

In Xp, here are some locations of Temp files

C:\Documents and Settings\Administrator\Local Settings\Temporary Internet Files
C:\Documents and Settings\Username\Local Settings\Temporary Internet Files
C:\Documents and Settings\Default User\Local Settings\Temporary Internet Files
C:\Documents and Settings\LocalService\Local Settings\Temporary Internet Files
C:\Documents and Settings\NetworkService\Local Settings\Temporary Internet Files

Turn on System Restore

Before opening your browser goto START>CONTROL PANEL>INTERNET OPTIONS and make sure your Homepage is correct,if not ,type the URL you would like in the HomePage box.


Now re-run HJT and post a new logfile back here.

Cactus
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cactus@mytechsupport.ca

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bobwhite
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« Reply #3 on: January 29, 2005, 04:35:23 AM »

Thanks cactus.  I followed your instructions as close as I could.  The two 09 items that you asked to fix were no longer there.  I also emptied only Temporary Internet Files Folder because I was not sure if that is what you wanted or all TEMP folders.  Also I was not permitted to delete a folder in Temporary Internet Files called IE5 something, but now it appears to be gone anyway.  Also just for your info, we are running Windows ME.

After doing all of that Internet Explorer still does not work and here is my new HJT log:

Logfile of HijackThis v1.98.2
Scan saved at 11:24:57 PM, on 01/28/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\BCMDMMSG.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\WINDOWS\SYSTEM\USBMONIT.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\TYPE32.EXE
C:\PROGRAM FILES\MUSICMATCH\MUSICMATCH JUKEBOX\MM_TRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\WINDOWS\SYSTEM\RNAAPP.EXE
C:\WINDOWS\SYSTEM\TAPISRV.EXE
C:\WINDOWS\SYSTEM\DDHELP.EXE
C:\WINDOWS\DESKTOP\NEWHIJACK\HIJACKTHIS\HIJACKTHIS.EXE

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\McUpdate.exe
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [BCMDMMSG] BCMDMMSG.exe
O4 - HKLM\..\Run: [hpppta] C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe /ICON
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\SYSTEM\USBMonit.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {7B461720-5910-45A3-B617-3B53A972F209} (Pixami-PhotoWorks Upload UI Control) - http://services.photoworks.com/Pixami/PixamiSFWUploader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by23fd.bay23.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.photoworks.com/pixami/BPImageEditor.cab

Thanks again,

Doug
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« Reply #4 on: January 29, 2005, 05:29:08 AM »

Ok your logfile looks good .. Grin

And YES when I say TEMP Files..I mean ALL Temp files.. Wink

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« Reply #5 on: January 29, 2005, 06:24:30 AM »

okay I went back and deleted all the temp files with system restore off and then turned it back on.  Internet Explorer still does not work.  I have included a new HJT log.  Thanks

Logfile of HijackThis v1.98.2
Scan saved at 1:22:37 AM, on 01/29/2005
Platform: Windows ME (Win9x 4.90.3000)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\WINDOWS\BCMDMMSG.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSRTE.EXE
C:\WINDOWS\SYSTEM\ATI2EVXX.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\SYSTEM\RESTORE\STMGR.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHLD.EXE
C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSESCN.EXE
C:\PROGRAM FILES\MCAFEE.COM\AGENT\MCAGENT.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\WINDOWS\SYSTEM\USBMONIT.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFTRAY.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\KEYBOARD\TYPE32.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\MUSICMATCH\MUSICMATCH JUKEBOX\MM_TRAY.EXE
C:\WINDOWS\SYSTEM\ATIPTAXX.EXE
C:\WINDOWS\SYSTEM\CTFMON.EXE
C:\PROGRAM FILES\WINZIP\WZQKPICK.EXE
C:\PROGRAM FILES\MCAFEE.COM\PERSONAL FIREWALL\MPFAGENT.EXE
C:\WINDOWS\DESKTOP\NEWHIJACK\HIJACKTHIS\HIJACKTHIS.EXE

O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHELPER.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar2.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\SYSTEM\MSDXM.OCX
O3 - Toolbar: McAfee VirusScan - {BA52B914-B692-46c4-B683-905236F6F655} - C:\PROGRAM FILES\MCAFEE.COM\VSO\MCVSSHL.DLL
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar2.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [VSOCheckTask] "C:\PROGRA~1\MCAFEE.COM\VSO\MCMNHDLR.EXE" /checktask
O4 - HKLM\..\Run: [VirusScan Online] "C:\PROGRA~1\MCAFEE.COM\VSO\mcvsshld.exe"
O4 - HKLM\..\Run: [MCUpdateExe] C:\PROGRA~1\MCAFEE.COM\AGENT\MCUPDATE.EXE
O4 - HKLM\..\Run: [MCAgentExe] C:\PROGRA~1\MCAFEE.COM\AGENT\mcagent.exe
O4 - HKLM\..\Run: [ScanRegistry] C:\WINDOWS\scanregw.exe /autorun
O4 - HKLM\..\Run: [BCMDMMSG] BCMDMMSG.exe
O4 - HKLM\..\Run: [hpppta] C:\Program Files\Hewlett-Packard\HP PrecisionScan\PrecisionScan Pro\hpppta.exe /ICON
O4 - HKLM\..\Run: [Gene USB Monitor] C:\WINDOWS\SYSTEM\USBMonit.exe
O4 - HKLM\..\Run: [MPFExe] C:\PROGRA~1\MCAFEE.COM\PERSON~1\MPFTRAY.EXE
O4 - HKLM\..\Run: [IntelliType] "C:\Program Files\Microsoft Hardware\Keyboard\type32.exe"
O4 - HKLM\..\Run: [QuickTime Task] "C:\WINDOWS\SYSTEM\QTTASK.EXE" -atboottime
O4 - HKLM\..\Run: [MMTray] C:\Program Files\MusicMatch\MusicMatch Jukebox\mm_tray.exe
O4 - HKLM\..\Run: [ATIPTA] atiptaxx.exe
O4 - HKLM\..\RunServices: [McVsRte] C:\PROGRA~1\MCAFEE.COM\VSO\mcvsrte.exe /embedding
O4 - HKLM\..\RunServices: [*StateMgr] C:\WINDOWS\System\Restore\StateMgr.exe
O4 - HKLM\..\RunServices: [ATIPOLAB] ati2evxx.exe
O4 - HKLM\..\RunServices: [StillImageMonitor] C:\WINDOWS\SYSTEM\STIMON.EXE
O4 - HKLM\..\RunServices: [AolAcsDaemon1] "C:\PROGRAM FILES\COMMON FILES\AOL\ACS\ACSD.EXE"
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~1\OFFICE10\EXCEL.EXE/3000
O8 - Extra context menu item: &Google Search - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsearch.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmsimilar.html
O8 - Extra context menu item: Backward Links - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmbacklinks.html
O8 - Extra context menu item: Translate into English - res://C:\PROGRAM FILES\GOOGLE\GOOGLETOOLBAR2.DLL/cmtrans.html
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM\Shdocvw.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\PROGRAM FILES\AIM\AIM.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0\bin\npjpi150.dll
O16 - DPF: {9A57B18E-2F5D-11D5-8997-00104BD12D94} (compid Class) - http://support.gateway.com/support/serialharvest/gwCID.CAB
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab
O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://support.gateway.com/support/profiler/PCPitStop.CAB
O16 - DPF: {E855A2D4-987E-4F3B-A51C-64D10A7E2479} (EPSImageControl Class) - http://tools.ebayimg.com/eps/activex/EPSControl_v1-0-3-0.cab
O16 - DPF: {4ED9DDF0-7479-4BBE-9335-5A1EDB1D8A21} (McAfee.com Operating System Class) - http://download.mcafee.com/molbin/shared/mcinsctl/en-us/4,0,0,84/mcinsctl.cab
O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/en-us/1,0,0,21/mcgdmgr.cab
O16 - DPF: {7B461720-5910-45A3-B617-3B53A972F209} (Pixami-PhotoWorks Upload UI Control) - http://services.photoworks.com/Pixami/PixamiSFWUploader.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by23fd.bay23.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {427273CC-764E-11D3-823D-006097F90453} (Pixami Image Editor Control) - http://www.photoworks.com/pixami/BPImageEditor.cab

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« Reply #6 on: January 29, 2005, 06:42:45 AM »

I can't see anything causing it in your logfile.. Lips Sealed

Have you tried Repairing Internet Explorer?

Note: Both methods listed require that the Microsoft Windows XP CD-ROM be available.

Method 1: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Run.
In the Open field, type sfc /scannow (Note: There is a space between sfc and /scannow)
Select the OK button.
Follow the prompts throughout the System File Checker process.
Reboot the computer when System File Checker completes.


Method 2: Microsoft Internet Explorer 6.x Repair for Windows XP

From the Start menu, select Search, select All Files and Folders.
Select More Advanced Options and place a checkmark beside Search Hidden Files and Folders option.
Ensure that Search System Folders and Search Subfolders are also checked.
In the All or Part of the File Name box, type ie.inf
In the Look In drop-down menu, select C: or the letter of the hard drive that contains the Windows folder.
Click the Search button.
In the search results pane, find the ie.inf file located in Windows\Inf folder.
Right click the ie.inf file and click Install on the context menu.
Reboot the computer when the file copy process is complete.

Cactus
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« Reply #7 on: January 29, 2005, 12:11:06 PM »

I do not have XP I have windows ME on this computer
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« Reply #8 on: January 29, 2005, 01:57:37 PM »

Sorry... Embarrassed

Do this...
Goto Start> Settings> Control panel> Add/remove programs> select IE6
3 choices should appear
Select Repair.

Cactus
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Malwarebytes::SUPERAntiSpywareFREE
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« Reply #9 on: January 29, 2005, 02:13:15 PM »

Tried that yesterday before contacting you, it didn't work.  I just tried it again just in case the deletions of temp files made a difference, still does not work. (Actually, I should say it works, i.e. repair process runs, but it does not correct the problem)  I also removed IE6 and it went to a previous version, I think 5, which did not work either, also when I dropped down to the lower one there was no IE in Add/Remove.  Reinstalled 6 and still does not work.  What is next?

Thanks,

Doug
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« Reply #10 on: January 30, 2005, 05:04:44 AM »

Have you Deleted your temporary Internet files and cookies. To do this, follow these steps:
Click Start, point to Settings, and then click Control Panel.
Double-click Internet Options.
Under Temporary Internet Files, click the Settings button.
Click the View Files button.
Press CTRL+A to select all files.
Press DEL or click the Delete option at the top of the window.
Click the Yes button on the dialog box that appears.
After all the files are gone, close the window.
Click OK two times.
Close Control Panel.

Cactus
« Last Edit: January 30, 2005, 03:18:27 PM by Cactus » Logged

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Malwarebytes::SUPERAntiSpywareFREE
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« Reply #11 on: January 30, 2005, 03:12:21 PM »

yep i tried that to no avail.  then I tired something else and really screwed things up so most likely I am going to save my important info to cds and then reformat the hardrive, unless you know of a way to reload/repair windows me without losing everything.  If not which OS seems to wotrk best.  I probably would not reload ME as it is nothing but problems and as time goes by support for that is getting less and less.  I have XP pro here on my laptop, but was curious if you found something better.  Thanks for all your help
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