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Author Topic: Losing network adapter drivers on reboot  (Read 940 times)
naddles
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« on: January 31, 2005, 11:01:11 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows XP & Windows 2000
Problem Application Name & Version: Checkpoint SecureClient R56
Problem Hardware Make & Model:
Error Messages:



I have four remote users connecting into our network using SecureClient software.  Ever since I installed the new version (R56) of SecureClient on their PC's, two of them lose their network adapter drivers when they boot up in the morning (I should clarify - this happens most mornings, about 5 times out of 7).  There is a yellow exclamation mark on the adapter in device manager, all they need to do is to go thru update driver and the PC finds and installs the correct driver and everything is okay for the rest of the day. One user is on WinXP SP1a, the other W2K SP4 - both are up to date with windows updates and have the latest drivers installed for the adapter.  The adapter is Intel PRO/100 VM. They dont have any events logged that are the same on both PCs.  

Hope someone here can help me!

Thanks
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Ageless
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« Reply #1 on: February 02, 2005, 02:27:29 PM »

If the prior version of the drivers worked okay, I'd say, move back to that version for now.
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Jord.
naddles
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« Reply #2 on: February 02, 2005, 02:59:41 PM »

Thanks Jord, but I updated the drivers trying to fix the problem, they aren't the cause of it. The cause is SecureCLient I suspect, but I cant roll back to the previous version because they cant access the network at all with the lower version (R55).  

Nadine
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« Reply #3 on: February 02, 2005, 04:37:11 PM »

Hi Nadine,

I just checked into the workings of SecureClient. A virtual private network pipe. I take it that your server is setup correctly so the clients get their IP address sent by DHCP when they boot up? But bar us probably wrecking more before we get things fixed (in the long run), have you tried contacting their techsupport?
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Jord.
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