PLEASE SUPPLY RELEVANT INFORMATION:Operating System Version: Windows XP
Problem Application Name & Version: CoolWebSearch
Problem Hardware Make & Model: Dell Dimension 4600
Trying to help a friend remove CoolWebSearch from her pc. I'm not sure where to start. Please look at the HJT log and tell me where to start. Friend stated that all these problem started when SpySpotter was purchased and installed on her pc. Thank you in advance for the help.
Logfile of HijackThis v1.99.0
Scan saved at 11:45:51 AM, on 02/02/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\rundll32.exe
C:\WINDOWS\system32\yuwruo.exe
C:\Documents and Settings\Owner\My Documents\VirusFixSoftware\hijackthis\HijackThis.exe
R3 - Default URLSearchHook is missing
O1 - Hosts: 69.20.16.183 search.netscape.com
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 ieautosearch
O1 - Hosts: 69.20.16.183 auto.search.msn.com
O1 - Hosts: 69.20.16.183 ieautosearch
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [Jktvcw] C:\Program Files\Rnbm\Gdngtcj.exe
O4 - HKLM\..\Run: [Dvx] C:\WINDOWS\system32\wsxsvc\wsxsvc.exe
O4 - HKLM\..\Run: [srftku] c:\windows\system32\srftku.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyside.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {22A88341-AFCB-45F0-A856-C2BAE74F878E} (InstallX Class) -
http://www.20x2p.com/c36ee4f4/enter.cabO16 - DPF: {52D7DDE4-F150-4D82-AAB5-6EED6AB7C708} (my printer) -
http://www.hpphoto.com/downloads/HPPrint.cabO16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) -
http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cabO16 - DPF: {79C03BC5-6C55-4B5B-921F-C02B6F1ABD7B} -
http://404.x-share.com/vvv/Pribi.exeO16 - DPF: {FC67BB52-AAB6-4282-9D51-2DAFFE73AFD0} -
http://download.spyspotter.com/spyspotter/SpSp29952.22opt/SpySpotterInstall.cabO21 - SSODL: Sidebar Search - {5E738BAB-5A1D-E70E-6D3D-BC398E2B7407} - C:\Program Files\se\Data.dll (file missing)
O23 - Service: .NET Framework Service - Unknown - C:\WINDOWS\svchost.exe (file missing)
O23 - Service: LexBce Server - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
O23 - Service: SymWMI Service - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe