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Author Topic: SHould i reset my pc to factory settings and how??  (Read 4612 times)
sazjo20
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« on: February 03, 2005, 06:22:46 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version: Windows XP
Problem Application Name & Version:
Problem Hardware Make & Model:
Error Messages:



My who pc has been going haywire for a long time and there is programs which are x rated that keep downloading themselves on to pc without notice (I have been told might have a virus or something embedded on pc)  Someone has recommended that I reset to factory settings but I dont know how and once i do this can i just install everything and have a clean and new looking pc, I should also state that its second hand but i know it came from a good source and I am really afraid that my kids see something that they should not.

Should I or should i not reset to factory settings???

How do I do it???

PLease Please help!!!!
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Geekgirl
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« Reply #1 on: February 03, 2005, 01:28:18 PM »

Hi sazjo20

Lets trying cleaning up your pd first before wiping it out

Follow these instructions

Scan your pc with Housecall. Its a free online scanner. Be sure to put a check the box beside AutoClean.

Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
 To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.

Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.

After running those, Download and install:  HiJackThis 1.99 .

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents,as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Do A System Scan And Save Log". Make sure all Windows and Browsers are closed.
When the scan is finished, best to save your text file in the same folder as where you put HiJackthis.


***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR OUR MODERATORS TO GIVE YOU INSTRUCTIONS***



Create a New Topic in Security & Viruses Forum and Copy/Paste the info from your saved Hijackthis log file into your new topic.
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sazjo20
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« Reply #2 on: February 08, 2005, 05:45:53 AM »

Thanks for trying to help............

But..............

We cant even get the computer signed into the internet or if we do it wont do nothingg, I have set for hours trying to get somewhere and nothing happens, it as if something is blocking us from getting anywhere, virus or something maybe.....

Our programs that work off the internet lke limewire work but anything else wont, we havent been able to access these other programs without hitches for quite a while and I have tried everything.

At the moment I am posting this via a friends pc as i cant get it to work on my own....

Is it factory reset or is there something that I can go into on the pc that will rid me off whatever is happening such as into the registry or files....

Please help asap....

Sarah Johnston
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« Reply #3 on: February 08, 2005, 03:54:25 PM »

So why don't you download HJT through your friend's computer?
If you download most of the programs in this FAQ as well, you can burn everything onto a CD, take it home, install it there at your leasure, run things, save the log back off to a floppy and post it back through your friend's computer.

I know, it's a cumbersome procedure, but if you want us to help you, this is one way.
If you do not care about the data on your own computer, you can always reformat and reinstall Windows.
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Jord.
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« Reply #4 on: March 22, 2005, 02:49:52 PM »

Go to www.lavasoftusa.com and download the free AdAware personal SE 1.05 addition as you have a huge spyware infestation.
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