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Author Topic: application errors in winxp home  (Read 1443 times)
paula
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« on: February 13, 2005, 07:13:39 PM »

Hi, I'm working on a laptop with win xp home. Upon startup I keep getting application errors stating that the memory can't be read and it needs to close. I can click it off but the the computer runs real slow. The errors are: msmsgs.exe and mmdiag.exe. Can anyone give me an idea on how to correct it? Thanks in advance.

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redaxe
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« Reply #1 on: February 13, 2005, 07:16:07 PM »

Could you please share a little bit more information?

The make and model of your laptop (for easier troubleshooting), if you have a firewall/antivirus program installed (which one please), if you've made any recent changes to your computer, as in installed new software.
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Cactus
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« Reply #2 on: February 13, 2005, 07:26:10 PM »

Hey guys.. and gals .. just to shed alittle light on those files...

mmdiag.exe >> mmdiag.exe is a process that belongs to the MusicMatch Jukebox.

This can be Un-installed via ADD/REMOVE PROGRAMS


msmsgs.exe >> msmsgs.exe is the main process relating to the MSN Messenger Internet chat tool installed by default on most Windows computers.

Read this link: http://www.dougknox.com/xp/utils/xp_mess_disable.htm

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« Last Edit: February 13, 2005, 07:26:53 PM by Cactus » Logged

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paula
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« Reply #3 on: February 13, 2005, 07:58:57 PM »

Hey redaxe the model munber is inspiron 1100. No firewall and the antivirus is Mcafee. As far as what was installed I'm not sure it's not my computer, I'm just looking at it.
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paula
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« Reply #4 on: February 13, 2005, 08:06:50 PM »

Cactus, Thanks I'll try this first.
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redaxe
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« Reply #5 on: February 13, 2005, 08:12:12 PM »

What I suggest is this:
Download Ad-Aware, install, update and run it.
Next download Spybot Search & Destroy and do as above.
Then download Hijack This. Extract it to a folder somewhere other than the default download folder, I recommend making a folder on your C drive and run it from there.
Then run HJT and post a log in a brand new thread here
It's best to get rid of all possible malware that may have managed to sneak past your defences.
Finally, when you've managed to get rid of possible spyware/trojans, download and install Spywareblaster and Spywareguard from JavaCoolSoftware, update them and then check for updates every week or so, just in case.
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paula
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« Reply #6 on: February 13, 2005, 08:19:43 PM »

Thanks. I'll try it.
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