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Author Topic: HiJack This log. About:blank, and Dr Watson?  (Read 4043 times)
Jero
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« on: March 02, 2005, 05:13:56 PM »

Hello, all.

I've been reading through alot of the threads here, and have had a few similar problems.  I've done alot of checks so far, anti-virus things, and adware removal tools, but with no luck.

Here my HiJack This log:

 
quote:

Logfile of HijackThis v1.99.1
Scan saved at 17:11:14, on 02/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\runservice.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\WINDOWS\mfczm.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSCNo.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
C:\WINDOWS\msxh32.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AOL\Broadband CheckUp\bin\mpbtn.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HJT.exe
C:\WINDOWS\system32\devldr32.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\pbnxy.dll/sp.html#37794
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pbnxy.dll/sp.html#37794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINDOWS\system32\pbnxy.dll/sp.html#37794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINDOWS\system32\pbnxy.dll/sp.html#37794
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINDOWS\system32\pbnxy.dll/sp.html#37794
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINDOWS\system32\pbnxy.dll/sp.html#37794
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch = res://C:\PROGRA~1\Toolbar\toolbar.dll/sa
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: (no name) - {3441E6F1-A680-F0CE-EAC2-C0CCE35AB6E2} - C:\WINDOWS\system32\atlxi32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKLM\..\Run: [ALUAlert] C:\Program Files\Symantec\LiveUpdate\ALUNOTIFY.EXE
O4 - HKLM\..\Run: [msxh32.exe] C:\WINDOWS\msxh32.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: AOL Broadband Check-Up.lnk = C:\Program Files\AOL\Broadband CheckUp\bin\matcli.exe
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll
O9 - Extra button: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra 'Tools' menuitem: AOL Toolbar - {4982D40A-C53B-4615-B15B-B5B5E98D167C} - C:\WINDOWS\System32\shdocvw.dll
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {8E65B894-C2E9-11D5-BCD3-00E018987501} - http://01.sharedsource.org/cabs/@programasukgb.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINDOWS\runservice.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) -   - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
O23 - Service: Remote Procedure Call (RPC) Helper (
Logged

 
redaxe
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« Reply #1 on: March 02, 2005, 07:58:00 PM »

Start by disabling System Restore, which is something you can re-enable after the PC has been fixed.
Right click My Computer and select Properties.
Click the System Restore tab and in there disable it. Apply and OK out.

Furthermore, make sure that Windows Explorer is set to show hidden files and folders. Click Tools/Folder Options -> View and check Show hidden files and folders and uncheck Hide protected operating system files


Now download the following programs:

Stinger
CWShredder
Spybot Search & Destroy
Ad-Aware
VX2 Cleaner
About:Buster <-- you won't use this one until after we've made some amendments to your logfile.
Cleanup! <-- you won't use this one until after we've made some amendments to your logfile.

Now go to the following online AV scanners:

Rav Antivirus
Trend Antivirus
Panda Activescan

Let all of them delete what they want. Write down what they fail in dealing with.

Now onto Stinger. It's a standalone tool that's designed to carve out trojans and such. Let it run and allow it to do it's thing.

Then run and update CWShredder. Click the Fixbutton and click OK when the prompt CWShredder will shutdown any open Internet Explorer and Windows Media Player windows. Click OK to continue appears.
Wait for it to finish and then click Next and Finish.

Now install, run, update and scan your system with Spybot S&D.
When it's done scanning, check all entries that are marked RED and click Fix Selected.

Then install Ad-Aware and update it right away. Then scan and let it fix whatever it reports.
Then shut down Ad-Aware.
Then install the VX2 Cleaner and let it install into the Ad-Aware program folder.
Start Ad-Aware again and click the AddOns button. Double click the VX2 Cleaner in there and click OK at the prompt.

If your computer is infected

- Select
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« Reply #2 on: March 04, 2005, 07:44:11 PM »

OK!  Done everything you listed in order, however, only a few problems.  None of the programs I installed were able to update, and I can't tell why.  As far as I know, there is no reason.

Anyway, everything seems to be working properly now.  I'm able to access things as normal, and my webpage has returned back to 'www.google.com'

I really appreciate the help, and quick responses, sorry for my late reply, but here's my HiJack This Log. Cheesy

quote:

Logfile of HijackThis v1.99.1
Scan saved at 19:37:37, on 04/03/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\runservice.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton Internet Security\NISUM.EXE
C:\WINDOWS\system32\slserv.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Norton Internet Security\ccPxySvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AOL\Broadband CheckUp\bin\mpbtn.exe
C:\WINDOWS\system32\devldr32.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSCNo.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\HiJackThis\HJT.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [AOLDialer] C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
O4 - HKLM\..\Run: [AOL Spyware Protection] "C:\PROGRA~1\COMMON~1\AOL\AOLSPY~1\AOLSP Scheduler.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - Global Startup: AOL Broadband Check-Up.lnk = C:\Program Files\AOL\Broadband CheckUp\bin\matcli.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
O16 - DPF: {04E214E5-63AF-4236-83C6-A7ADCBF9BD02} (HouseCall Control) - http://housecall-beta.trendmicro.com/housecall/xscan60.cab
O16 - DPF: {288C5F13-7E52-4ADA-A32E-F5BF9D125F98} (CR64Loader Object) - http://www.miniclip.com/bestfriends/miniclipGameLoader.dll
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {8E65B894-C2E9-11D5-BCD3-00E018987501} - http://01.sharedsource.org/cabs/@programasukgb.cab
O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} (ActiveScan Installer Class) - http://www.pandasoftware.com/activescan/as5/asinst.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O23 - Service: AOL Connectivity Service (AOL ACS) - America Online, Inc. - C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Proxy Service (ccPxySvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\ccPxySvc.exe
O23 - Service: LicCtrl Service (LicCtrlService) - Unknown owner - C:\WINDOWS\runservice.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Internet Security Accounts Manager (NISUM) - Symantec Corporation - C:\Program Files\Norton Internet Security\NISUM.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) -   - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
Logged

 
redaxe
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« Reply #3 on: March 04, 2005, 08:31:34 PM »

Navigate your way to C:\Windows\System32\drivers\etc and find a file called hosts
Open it with Notepad and then copy/paste the contents here.
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« Reply #4 on: March 04, 2005, 08:48:31 PM »

Blah.  Forgot you only wanted hosts.  Able to remove the other three file quotes?
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« Reply #5 on: March 04, 2005, 09:01:11 PM »

You ought to be able to remove all of the quotes with ease. But I didn't need LMHosts any more than the others, only the contents of the file called Hosts Wink

Typical default contents for that file should be as follows:

quote:
# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
#      102.54.94.97     rhino.acme.com          # source server
#       38.25.63.10     x.acme.com              # x client host

127.0.0.1       localhost
« Last Edit: March 04, 2005, 09:06:04 PM by redaxe » Logged

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« Reply #6 on: March 04, 2005, 09:10:07 PM »

So it'll be bad if I don't have that file?  Because it's not there.  I have only four files in there. Huh?
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« Reply #7 on: March 04, 2005, 09:22:13 PM »

ok, go back to the folder and create a new text document.
Copy and paste the entries I posted to the Notepad file.
Save it as a text document, with the name hosts.txt

Now call Windows Explorer to the front and click Tools -> Folder Options and then click the View tab.

Uncheck the option Hide file extensions for known file types
Then Apply and OK out.

Now navigate back to Hosts.txt and right click the file. Select Rename and when the name becomes highlighted, change the name to Hosts, without an extension. Windows will throw up a warning but ignore it and change it anyway. Then right click the file, select Properties and then check the box next to Read Only.

Reboot and check back [:]
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« Reply #8 on: March 04, 2005, 09:58:00 PM »

File: Hosts
quote:

# Copyright (c) 1993-1999 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost
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« Reply #9 on: March 04, 2005, 10:13:17 PM »

ok, now check if the tools you used earlier can update.
You may have to adjust the Firewall settings for some of them to connect out of the Local Network.

Apart from that, your logfile looks very clean Grin
It's just a matter of making sure things are as they should be.

You may also want to drop by at JavaCoolSoftware and download both Spywareblaster and Spywareguard.

Install, run, update and enable all protection in Spywareblaster.
Install, run, update and allow Spywareguard to start with Windows.

Then you should be in a pretty good shape Smiley
Just make sure you check for Spywareblaster updates about once every 10 days or so and Spywareguard about once a month.

Good luck Grin
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« Reply #10 on: March 05, 2005, 08:13:56 AM »

Nay, I'm still unable to download the updates on CWShredder, and Ad-Aware.  I've been having firewall troubles though.  I use Norton Antivirus, and Norton Internet Security.  Would I be able to discuss that here, or create a new topic here, or go on the Norton website?
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« Reply #11 on: March 05, 2005, 05:44:28 PM »

Well, my personal preference is to take anything from Symantec and throw it out to sea, as it's just a massive ripoff of their customers. It's not that good and too resource hungry.

But since you prefer using it, have you checked the firewall settings? Are there any settings that Norton has taken up on itself to take over?
Can you set Norton to allow all the security programs to pass through without meddling?
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« Reply #12 on: March 05, 2005, 09:33:29 PM »

Normally it's fine, but lately it's been confusing itself.  Since the virus I've been unable to turn the firewall, and live protection on, and I'm constantly getting a pop-up from Norton saying:

'Virus protection is turned off.
Firewall protection is turned off.

Open your Norton product to resolve these issues.

To prevent duplicate security status alerts, use my existing Norton product alerts and turn off redundant Windows Security Center alerts. (Recommended)'

Ideas, thoughts, concerns?
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« Reply #13 on: March 05, 2005, 09:48:16 PM »

My recommendation is this:

Uninstall and then reinstall Norton, if you want to hold on to it. Update it to the max. If possible, download all available updates beforehand, so you can do the whole thing offline.

Make sure to note all settings before you start doing anything though, because you don't want to go through hell and back trying to reconfigure your security system.

Then report back.

On the other hand, if you're willing to test something else. Give me a shout Smiley
If people haven't noticed it before, I'm the head of the Anti-Norton Brigade Wink
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« Reply #14 on: March 05, 2005, 09:53:02 PM »

Never afraid to try.  Though I'm quite sure I realise what's stopping a few things happening, including the updates, and the failure with Norton.

Whenever I try to enter secure websites, all, or if not, most of the time I get this error:
quote:

 The page cannot be displayed
The page you are looking for is currently unavailable. The Web site might be experiencing technical difficulties, or you may need to adjust your browser settings.

--------------------------------------------------------------------------------

Please try the following:

Click the  Refresh button, or try again later.

If you typed the page address in the Address bar, make sure that it is spelled correctly.

To check your connection settings, click the Tools menu, and then click Internet Options. On the Connections tab, click Settings. The settings should match those provided by your local area network (LAN) administrator or Internet service provider (ISP).
See if your Internet connection settings are being detected. You can set Microsoft Windows to examine your network and automatically discover network connection settings (if your network administrator has enabled this setting).
Click the Tools menu, and then click Internet Options.
On the Connections tab, click LAN Settings.
Select Automatically detect settings, and then click OK.
Some sites require 128-bit connection security. Click the Help menu and then click About Internet Explorer to determine what strength security you have installed.
If you are trying to reach a secure site, make sure your Security settings can support it. Click the Tools menu, and then click Internet Options. On the Advanced tab, scroll to the Security section and check settings for SSL 2.0, SSL 3.0, TLS 1.0, PCT 1.0.
Click the  Back button to try another link.



Cannot find server or DNS Error
Internet Explorer  


I've been unable to solve this as of yet, and cannot even find a 'PCT 1.0' tick-box.  Could this be causing any of the problems?
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