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Author Topic: MS Word Dies  (Read 1046 times)
edak
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« on: March 28, 2005, 01:08:02 PM »

Start Word, wait 10 seconds, get message Word has encountered an error and must close.
Delete Normal.dot same thing.
Uninstall Office and reinstall, same thing.
Checked with Ad-Aware & Spybot S&D - same thing.
Any help appreciated.

Logfile of HijackThis v1.99.1
Scan saved at 7:46:44 PM, on 3/20/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\Program Files\NoAds\NoAds.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Documents and Settings\MyName\Start Menu\Programs\System Tools\HijackThis.exe

R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\SYSTEM\blank.htm
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by America Online
R3 - URLSearchHook: (no name) - _{20EC3D2D-33C1-4C9D-BC37-C2D500688DA2} - (no file)
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar1.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar1.dll
O4 - HKLM\..\Run: [SystemTray] SysTray.Exe
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKCU\..\Run: [NoAds] "C:\Program Files\NoAds\NoAds.exe"
O8 - Extra context menu item: &Google Search - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://C:\Program Files\Google\GoogleToolbar1.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://C:\Program Files\Google\GoogleToolbar1.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://C:\Program Files\Google\GoogleToolbar1.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://C:\Program Files\Google\GoogleToolbar1.dll/cmtrans.html
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\Aim\aim.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\SYSTEM32\SHDOCVW.DLL
O12 - Plugin for .pdf: C:\Program Files\Internet Explorer\PLUGINS\nppdf32.dll
O16 - DPF: RYOAppletCab_1 - https://ryo.clearco.com/ryo/classes/ryoapplet.cab
O16 - DPF: {2C8EEB84-6D60-11D4-BD64-0050048A82BF} (eshare communications NetAgent Customer ActiveX Control version 2) - http://tech-b.mhi.aol.com/netagent/objects/custappx2.CAB
O16 - DPF: {31932A5C-9234-4377-A920-72E7DD340DB4} (Snapfish File Upload ActiveX Control) - http://www.snapfish.com/SnapfishUpload.cab
O16 - DPF: {41F17733-B041-4099-A042-B518BB6A408C} - http://a224.g.akamai.net/7/224/52/20010620...meInstaller.exe
O16 - DPF: {4C39376E-FA9D-4349-BACC-D305C1750EF3} (EPUImageControl Class) - http://tools.ebayimg.com/eps/wl/activex/EP...l_v1-0-3-12.cab
O16 - DPF: {5763F8E8-0DD7-4A0F-ADB0-9F64C8F2C349} (Pixami/Snapfish Upload UI Control) - http://www.snapfish.com/SnapfishUploader.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupdate.microsoft.com/v5co...b?1111285366100
O16 - DPF: {6B4788E2-BAE8-11D2-A1B4-00400512739B} (PWMediaSendControl Class) - http://216.249.24.143/code/PWActiveXImgCtl.CAB
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab32846.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedC...n/bin/cabsa.cab
O16 - DPF: {D719897A-B07A-4C0C-AEA9-9B663A28DFCB} (iTunesDetector Class) - http://ax.phobos.apple.com.edgesuite.net/d.../ITDetector.cab
O16 - DPF: {FEC3E5A3-50F7-4B0C-97D8-01CF69DFBFC7} (Measurement Service Client) - http://ccon.madonion.com/global/msc.cab
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - Unknown owner - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: avast! Antivirus - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe" /service (file missing)
O23 - Service: avast! Web Scanner - Unknown owner - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe" /service (file missing)
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - Unknown owner - C:\WINDOWS\wanmpsvc.exe (file missing)


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Ageless
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« Reply #1 on: March 29, 2005, 03:07:36 PM »

Try option one at http://support.microsoft.com/kb/326510/ as well.
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Jord.
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« Reply #2 on: April 27, 2005, 10:02:03 PM »

Jee, I love the flash presentation on The Final Front Ear. Hahahaha!
« Last Edit: April 27, 2005, 10:02:24 PM by HeddaLora » Logged

 
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