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Author Topic: shdock.dll/dnserror.htm  (Read 3787 times)
maxlevine
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« on: May 26, 2005, 08:02:38 AM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Win XP 1
Problem Application Name & Version:IE6
Problem Hardware Make & Model:
Error Messages:Page cannot be found


Hi everyone,
OS: WinXP service pack1
Problem: Access to internet sporadically denied.
Error message: The page cannot be displayed
Related file: shdock.dll/dnserror.htm

Hi everyone.

I come from next door, Security-Viruses Forum, but Pancake couldn't find anything wrong... well anything spyware related.

I cannot access internet, whether through IE6 or Netscape 7.2, once in a while through some links or by typing an address. The problem ends up resolving itself 30 seconds to 20 minutes later for no apparent reason or after constantly clicking on the link or refresh or both (which allowed me to notice the shdock.dll/dnserror.htm mention in the status bar). ISP provider tech says it could be a static problem with the DSL Modem. I used Ad Aware and SpyBot in safe mode and I have Panda as AntiVirus. Last talk I had with tech guy, he said it had to be a spyware but there's nothing.

I've seen this problem being mentioned in my research but none of the rare suggested solutions worked for me. I have no problem accessing Google, Yahoo, CNN, or most sites. But 4 times out of 5, I get this problem when I try certain sites, including my own server. I try to figure out when exactly it started and what happened then but it's been like that for at least 6 months now.

Any idea?

Max

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Ageless
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« Reply #1 on: May 26, 2005, 09:13:34 AM »

Okay, trawling through a German site, I found something you can try: Reinstalling TCP/IP.
For a quick how to, follow this link.

(btw, it's shdoc.dll/dnserror.htm ... no k in there. Wink)
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Jord.
maxlevine
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« Reply #2 on: May 26, 2005, 09:00:04 PM »

Hi Jee,

Thanks for the response and the link. The file in question is actually shdoclc.dll. I saw K for LC at first and kept thinking of k. I assume your link to IP reset still applies, especially since I suspected my installing Ad Aware concorded with the beginning of my problems. I uninstalled it (before re-downloading and re-installing) but to no avail. If it removed some registry entries, uninstalling won't change anything.

Thanks for your help, I will let you know. If it solves my problem, I'm gonna have to go around and tell all those users who are experiencing the same thing.

Max

Edit: Alternative link where WinsockXPFix.exe is downloadable. http://www.iup.edu/house/resnet/winfix.shtm
« Last Edit: May 26, 2005, 09:19:11 PM by maxlevine » Logged

 
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« Reply #3 on: May 27, 2005, 12:06:22 AM »

The fix I gave was for the shdoclc.dll & dnserror.htm part. Smiley
I think there was an English site as well, but have to check on that again.

You could of course go to Google and fill in "shdoclc.dll dnserror.htm" without the quotes. Loads of pages there. Wink
« Last Edit: May 27, 2005, 12:08:36 AM by Ageless » Logged

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maxlevine
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« Reply #4 on: May 27, 2005, 11:00:18 PM »

Well, Jee... it didn't work Sad

I've just tried the problematic sites in my browser and, immediately, one of them didn't show up. Same path in the status bar. Actually, when I quickly and constantly click on refresh, status bar shows the web page a few times and the dnserror.htm other times.

I really thought that was it. Your link was instructive and the relation to Ad Aware made sense to me.

Of course, I could always forget about it and re-install Windows and all... but I won't. Mainly because I'll never know what the problem was. So I'll keep at it.

Any more ideas?Embarrassed

Thanks for your help, Jee. I appreciate.

Max
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maxlevine
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« Reply #5 on: June 18, 2005, 07:04:35 PM »

Well, I might have found the solution. Based on corrupted DNS, I entered ipconfig/flushdns at command prompt.

So far so good. Let's hope it stays this way;)

Max
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