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Author Topic: My daughter's laptop won't boot!  (Read 1674 times)

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« on: June 25, 2005, 12:35:47 PM »

Operating System Version:XP Home edition
Problem Application Name & Version:Windows
Problem Hardware Make & Model: EI System 4430 Model MID2020 Notebook PC (8640SC) - UK chain "PC World" own brand machine
Error Messages: "Windows dis not start successfully. A recent hardware or software change may have cased this." etc for a screenfull

My daughter uses her laptop at college - she left the machine online and went out for about 3 hours. She has not loaded any software and no hardware changes have been made - the machine was working fine when she left it. She cannot be sure there were no power surges or cuts while she was out. On her return the machine was trying to re-boot and
 displaying the screen with the message above - inviting you to choose between "Start Windows normally", "Last Known Good Configuration", and the 3 safe modes. Now, whenever you try to start it you get to this screen and whatever option you choose it starts to boot, the fails and starts again - taking you to this screen where, if you leave it, it counts down and tries to start Windows normally. I found at one point that it was trying to boot from the DVD drive and reset this to the Hard-drive - to no avail.

I went back to the supplier and they said it was a virus, and that I would have to do a complete restore from the original system CD's and that all data would be lost . Hence posting in the virus forum. However, I am not convinced this is all accurate. The system was running with McAffee anti-virus and firewall but my no full system scan had been done for some time. Needless to say my daughter has no idea where the system CD is! I created an MS-DOS start up disc on my desktop only to realise that my daughter's machine has no floppy drive!

Please help!

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« Reply #1 on: July 15, 2005, 10:25:58 AM »

u will need to do a total rebuild.

it could be a irsu because anti virus programs can only stop viruses that they know about hence live update

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