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Author Topic: error on C-Media AC97 audio device  (Read 31850 times)
keenoka
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« on: July 05, 2005, 10:15:25 PM »

our sound device seems to have quit on us. i wasnt sure if this is hardware or soft but it is havingan issue with a driver. our computer is very new so it cant just be the sound card quiting. i tried the sound troubleshooter and in the device manager there is an exclamation mark next to it. when i look at the properties all it says is that the device has a problem and i really have no idea what to do. it wont play files on the computer or disks:
Operating System Version: windows xp home
Problem Application Name & Version: c-media ac97 audio device?
Problem Hardware Make & Model:?
Error Messages:"Windows Media Player cannot play the file because there is a problem with your sound device. There may not be a sound device installed on your computer, it may be in use by another program, or it may not be functioning properly."



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Cactus
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« Reply #1 on: July 06, 2005, 01:13:25 PM »

Goto Device Manager and un-install the DEVICE then re-install it.
See if that fixes your problem.



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mwinlatt
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« Reply #2 on: July 07, 2005, 02:07:12 PM »

I got the same problem that I lost the sound system. I don't get the sound back after I re-installed the OS-Win XP (I did bez I got a new HDD). My sound device is "C-Media AC97 Audio Device" and the "Version:5.12.01.49". It just shows the exclamation Mark on it and...the remark "this device can not be started (code10)". The "Window Help& Support" shows the same message to uninstall and reinstall it...Yes, I have uninstalled and reinstalled (auto install from internet)several times but it still doesn't work...And I don't have the motherboard CD with me either. I installed the same device from net long time ago, it worked...! I have no Idea why I can't do it this time anymore.

Could you please help me out?
YeWin
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« Reply #3 on: July 07, 2005, 02:16:09 PM »

Try these DRIVERS...

http://www.soundcard-drivers.com/drivers/136/136560.htm



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« Reply #4 on: July 08, 2005, 03:02:43 PM »

Ok so I tried to download and install the Realtek driver but the computer on reboot recognizes the C-media AC97 and I am still getting error 10.  Where should I go from here?  This ia a laptop with a real funny case that wont open all the way so I can find out what chip is on the board.
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« Reply #5 on: July 08, 2005, 04:34:23 PM »

Give us the Make & Model of the Laptop .. Wink

That'll narrow it down!



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« Reply #6 on: July 10, 2005, 06:36:41 AM »

I was able to get the driver off from Intel's site.  It was one of those home made deals that are next to impossible to isolate unless you can find the tech junkie who made it.  Thank you for your help though.
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« Reply #7 on: August 09, 2005, 07:48:42 AM »

Hi, All,
I'm having an issue regarding to this topic. My HP computer has SiS 7012 audio driver and works well. Now I added a new hard disk to my HP Pavilion computer, then installed WinXP Pro on it. But the new hard disk recognized and installed the audio hardware as C-Media AC97 audio driver, not SiS 7012. So the audio does not work, window marks "this device can not be started (code10)". I went to web and downloaded C-Media AC97 audio driver, still not work. I copied original driver (SiS 7012 audio driver) from previous hard disk to new hard disk. But the new hard disk always recognizes audio as C-Media AC97, not SiS 7012 ....
Anybody know how to make audio work on new hard disk?

Thanx,

Jim
« Last Edit: August 09, 2005, 07:51:47 AM by qxie » Logged

 
Geekgirl
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« Reply #8 on: August 09, 2005, 07:40:39 PM »

Its not the hard disk reconzing it as C-Media AC97 audio its WinXP Pro that is seeing it as that.

You can either remove the audio all together thru device manager or you can update the driver thru device manager. Do you not have you motherboard cd? You need to unstall the drivers from the mobo cd or go online and download them. The file from the old drive may be corrupted.

First remove the current drivers and install the Sis drivers from Here
http://www.sis.com/download/

or try these older drivers Here
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qxie
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« Reply #9 on: August 09, 2005, 10:32:08 PM »

Hi, Geekgirl,

Thanks for your reply! Through Device Manager, I already removed the audio C-Media AC97 which was always recognized by WinXP Pro, updated or uninstalled/installed C-Media AC97/SiS 7012(which I copied it from previous hard disk HP Pavilion, WinXP Home). All did not work and WinXP Pro said "this device can not be started (code10)".

I have my mobo cd bought from HP. it's a system recovery set with seven cds. Each cd only has two directories (i386, preload) and some strange application files. I also tried making Device Manager search all seven cds for audio driver, but it can't find audio driver since WinXP Pro recognized the audio as C-Media AC97 first, then search for it.

May I need to remove all audio devices from Device Manager? or I need to download SiS 7012 audio driver from web and install it, and can't simply copy it from previous HP hard disk? or try your link for old drviers(my HP is 2003 version)?

Another consideration is I tried RegistryFix free software found 162 issues in my new hard disk and fixed 43 problems. Will registry problem cause audio problem? Do you know any safty, powerful, free software can fix registry problem?

Thank you very much in advance,

Jim

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Geekgirl
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« Reply #10 on: August 09, 2005, 11:07:55 PM »

I cant see you having that many errors in the registry already as you stated it is a new hard drive.

May I need to remove all audio devices from Device Manager?
Yes, remove everything audio.

Have you searched for your motherboard drivers online yet? Do you know what type of board it is?

Use Belarc Advisor it builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.
Look over the results and find what the mobo is, you may need the drivers for it anyhow.
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qxie
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« Reply #11 on: August 10, 2005, 07:08:24 AM »

Hi, Geekgirl,

Thanks for your prompt reply! I uninstalled some audio devices(some can't be uninstalled and only be updated) from Device Manager. When the PC scan for new device changes, it installed all audio devices as same as before. So the problem is as before.

I used Belarc Advisor you introduced and got the info:

The Main Circuit Board has:

Board: ASUSTeK Computer INC. P4S-LA REV 1.xx
Bus Clock: 100 megahertz
BIOS: Award Software, Inc. 3.01 01/20/2002

The MultiMedia has:

C-Media AC97 Audio Device
MPU-401 Compatible MIDI Device
Standard Game Port

So, it looks WinXP Pro always recognized the audio device as C-Media AC97. I also download the SiS 7012 Audio Driver(current and old) from the web you gave, but WinXP Pro can't find the audio driver from SiS 7012.

I searched web and found the link:

http://forums.bit-tech.net/showthread.php?t=94238
(bit-tech.net Forums - C-Media AC97 sound controller CODE 10 ERROR)

It said use an old version of c-media audio ac97(before 5/29/2005), but I can't find where to download the old one. Anybody know?

Thanks,

Jim
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wolf
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« Reply #12 on: October 25, 2005, 09:34:53 AM »

hi im having trouble with my sound on my pc, the soundcard is c-media AC97 audio device, it wont play sound and on audio devices properties it says "no audio device" and when i click hardware and click in it, it says below "Device status: Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)".

I already uninstalled and reinstalled, but same error?

I also downloaded new drivers, but that has an error when installing
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Geekgirl
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« Reply #13 on: October 25, 2005, 12:07:55 PM »

Hello wolf and Welcome to MyTechSupport.ca

 Could you Please start your own thread.

This is an old one and we would like to close it.
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