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Author Topic: about:blank has gotten me again!!  (Read 2104 times)
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« on: July 16, 2005, 02:53:58 AM »

Well, its been about 9 months since you guys solved a very similar problem for me on our other system.  That one was very stubborn but you guys eventually won the battle for me!!

I'm back.

Somehow, we managed to get one or more variants of the "CW" bug.

This time it is on an older system running Windows 2000.

I always update and run Spybot S&D.  It detects multiple versions of "CW" and appears to fix them.

I always update and run Ad-Aware.  It detects multiple versions of "CW" and appears to fix them.

I always run CWShredder (now V2.15). It does NOT detect any versions following the Spybot S&D and Ad-aware runs.

I am running Norton AV 2004.  It does not appear to pick up anything re: "CW".

I remembered to use the HJT tool and include the log here;

Logfile of HijackThis v1.99.1
Scan saved at 10:43:28 PM, on 7/15/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE
C:\WINNT\System32\svchost.exe
C:\Program Files\QuickTime\qttask.exe
C:\WINNT\system32\iekg32.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\WINNT\netmt32.exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\WINNT\system32\HPZinw12.exe
C:\WINNT\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Dale\Cookies\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: Class - {11AF18DF-CBA7-BE39-9335-42617EEFA16C} - C:\WINNT\system32\mfcyc32.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {E07E6793-4616-5514-09FD-26E84564B4CC} - C:\WINNT\system32\mfcyc32.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe"  -osboot
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE /partner AQ3
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [iekg32.exe] C:\WINNT\system32\iekg32.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Stitch] C:\Program Files\Stitch\Stitch.exe
O4 - Startup: PowerReg Scheduler V3.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: HPVC component - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/component401131.cab
O16 - DPF: HPVC resources - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/resources40147.cab
O16 - DPF: HPVC signed - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/signed40139.cab
O16 - DPF: HPVC support - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/support4016.cab
O16 - DPF: HPVC vminfo - http://vrm07.win2000.hpe-learning.com/Room1//requirements/vminfo.cab
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28578.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab30149.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab28578.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/114c7921e1aece5da920/netzip/RdxIE601.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28578.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab30149.cab
O23 - Service: Network Security Service (NSS) ( 11F
Logged

 
Cactus
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« Reply #1 on: July 16, 2005, 01:13:54 PM »

Hi Rookie .. Smiley

Set Windows to show Hidden files and folders
* Click Start.
* Open My Computer.
* Select the Tools menu and click Folder Options.
* Select the View Tab.
* Under the Hidden files and folders heading select Show hidden files and folders.
* Uncheck the Hide protected operating system files (recommended) option.
* Click Yes to confirm.
* Click OK.



**(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders. This is where it will save the backup files needed if there's a problem.)**


First ..

Goto START>RUN
Type or Copy/Paste these lines below into the Run Box 1 at a time pressing OK after each:

regsvr32 /u ljngs.dll
regsvr32 /u mfcyc32.dll

** NOTE: DO NOT WORRY IF THE FILES ARE NOT FOUND JUST CONTINUE WITH THE FIX **

Press Ctrl/Alt/Del and "End Task" or "End Process" on each of the following: (They may or may not be there)


iekg32.exe
netmt32.exe
Scheduler V3.exe


Close all other open Windows and have HiJackThis Fix:


R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\ljngs.dll/sp.html#14414
R3 - Default URLSearchHook is missing

O2 - BHO: Class - {11AF18DF-CBA7-BE39-9335-42617EEFA16C} - C:\WINNT\system32\mfcyc32.dll

O2 - BHO: Class - {E07E6793-4616-5514-09FD-26E84564B4CC} - C:\WINNT\system32\mfcyc32.dll

O4 - HKLM\..\Run: [iekg32.exe] C:\WINNT\system32\iekg32.exe

O4 - Startup: PowerReg Scheduler V3.exe

O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/114c7921e1aece5da920/netzip/RdxIE601.cab

O23 - Service: Network Security Service (NSS) ( 11F
Logged

**PLEASE**.....do not post your hijack log in someone else's thread. Start a separate thread HERE! Thank you.

cactus@mytechsupport.ca

My System Specs

Avg Antivirus::Ad-Aware::Spybot::Windows Update::Recuva
Malwarebytes::SUPERAntiSpywareFREE
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« Reply #2 on: July 18, 2005, 03:49:43 AM »

Cactus,

Thanks a bunch for getting back to me so quickly.

I have done as you requested.

Essentially all went ok, with the exception of a couple of the files that you referenced not being found and also I could not delte one of them due to the file already being in use.

BUT .. I noticed that when I started up IE once again to come to your site ... the home page is once again set to "about:blank".

Here is the HJT log;

Logfile of HijackThis v1.99.1
Scan saved at 11:50:13 PM, on 7/17/2005
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\netmt32.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINNT\system32\regsvc.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\Explorer.EXE
C:\WINNT\system32\mobsync.exe
C:\Program Files\HP\hpcoretech\hpcmpmgr.exe
C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE
C:\WINNT\system32\addze.exe
C:\WINNT\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
C:\WINNT\system32\HPZipm12.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Dale\Cookies\Desktop\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R3 - Default URLSearchHook is missing
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O2 - BHO: Class - {D9B28202-4572-00B6-94B1-E9595C3C39B6} - C:\WINNT\wingj32.dll
O3 - Toolbar: @msdxmLC.dll,-1@1033,&Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINNT\System32\msdxm.ocx
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_5_7_1.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [Synchronization Manager] mobsync.exe /logon
O4 - HKLM\..\Run: [HP Component Manager] "C:\Program Files\HP\hpcoretech\hpcmpmgr.exe"
O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE /partner AQ3
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [addze.exe] C:\WINNT\system32\addze.exe
O4 - HKCU\..\Run: [ctfmon.exe] ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Stitch] C:\Program Files\Stitch\Stitch.exe
O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O16 - DPF: HPVC component - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/component401131.cab
O16 - DPF: HPVC resources - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/resources40147.cab
O16 - DPF: HPVC signed - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/signed40139.cab
O16 - DPF: HPVC support - http://vrm07.win2000.hpe-learning.com/hpvcpw/lib/hp/dc/lib/support4016.cab
O16 - DPF: HPVC vminfo - http://vrm07.win2000.hpe-learning.com/Room1//requirements/vminfo.cab
O16 - DPF: RaptisoftGameLoader - http://www.miniclip.com/hamsterball/raptisoftgameloader.cab
O16 - DPF: {00B71CFB-6864-4346-A978-C0A14556272C} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab28578.cab
O16 - DPF: {14B87622-7E19-4EA8-93B3-97215F77A6BC} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab30149.cab
O16 - DPF: {2917297F-F02B-4B9D-81DF-494B6333150B} (Minesweeper Flags Class) - http://messenger.zone.msn.com/binary/MineSweeper.cab28578.cab
O16 - DPF: {8E0D4DE5-3180-4024-A327-4DFAD1796A8D} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsClient.cab28578.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://messenger.zone.msn.com/binary/ZIntro.cab30149.cab
O23 - Service: Network Security Service (NSS) ( 11F
Logged

 
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« Reply #3 on: July 30, 2005, 03:48:39 AM »

Cactus (or someone else please if Cactus is not available).

My last post was on July 17th with information provided as requested by Cactus.

Am hoping that someone can review my post and HJT log and give me further guidance.

If I have not provided sufficient information or something is wrong ... please don't hesitate to let me know.

Thanks in advance,
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« Reply #4 on: August 01, 2005, 03:04:49 PM »

Hello and Welcome to MyTechSupport.ca, sorry for the delay I will take care of your log now. If anything is repeated please continue with my instructions.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the procedures below.

You have placed HJT on your Desktop. Please move to a proper location before doing the fix.
(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents, as this is where it will save the backup files needed if there's a problem.)

Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
 To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.

Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.

Scan your pc with one of these free online scanners:
Panda ActiveScan
RAV AntiVirus
Housecall.  Be sure to put a check the box beside AutoClean.

Download AboutBuster and unzip it to a folder on your the Desktop. Do not run it yet!


The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there.  Download CleanUp! (Alternate Link if main link don't work) and install it. You will use this later.



Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.

Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).

Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one (You must kill them one at a time).

C:\WINNT\netmt32.exe
C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE
  C:\WINNT\system32\addze.exe  



Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:

Aquatica



Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R3 - Default URLSearchHook is missing

O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE /partner AQ3
O4 - HKLM\..\Run: [addze.exe] C:\WINNT\system32\addze.exe
O23 - Service: Network Security Service (NSS) ( 11F
« Last Edit: August 01, 2005, 03:06:23 PM by Geekgirl » Logged




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« Reply #5 on: August 02, 2005, 02:02:07 PM »

Geekgirl,

Just a quick note to let you know that I am now travelling for 5 days and will not be back at the computer system until then.

I appreciate your advice/direction and did not want you to think that I was ignoring you!!  Cool

Thanks again!!
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« Reply #6 on: August 02, 2005, 02:05:03 PM »

Your Welcome, just reply when you get my instructions taken care of.

Have fun
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« Reply #7 on: August 13, 2005, 01:27:23 PM »

Geekgirl,

I got back home after vacation and last night I started to work thru your directions.

(Entering this information from a different computer).

I did not get very far.

I already had both Adaware and Spybot S&D and use them regularly.  I searched for updated and ran them both.

After completing Spybot, I was just about to download the "Spybot DSO Exploit Fix", when I discovered that IE would no longer open/start.

Error message is "Microsoft Internet Explorer has encountered a problem and needs to close" (repeatedly).

Reboot did not help.

I also tried going to the "Add/Remove Programs" option with the Control panel and tried a
- repair
- then a remove and revert back to previous version
but neither worked.

(Not being 100% sure how the prototcol works for this type of change of topics in this Forum I will also post this note in the "Internet and Email" stream.  If that is inappropriate -- please just delete it there.)

Frustrated and stumped.

Any help would be much appreciated.

Rookie
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« Reply #8 on: August 13, 2005, 01:30:10 PM »

Sorry... just realized that I likely should have provided the attached.

Operating System Version: Windows 2000 (5.00.2195 SP4)
Problem Application Name & Version: Internet Explorer V6.1 (6.0.2800.1106)
Problem Hardware Make & Model: IBM Aptiva (x86 Family 6 Model 5 Stepping 2) -- older model (ie. 1999) -- 256MB RAM
Error Messages: "Microsoft Internet Explorer has encountered a problem and needs to close." (repeatedly)

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« Reply #9 on: August 14, 2005, 04:08:18 PM »

Try this first
Start Internet Explorer.
On the Tools menu, click Internet Options.
On the Advanced tab, click to select the Disable Script Debugging check box in the Browsing section.
Click OK, and then restart Windows.
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« Reply #10 on: August 15, 2005, 01:41:12 PM »

Geekgirl,

I can't get to the Tools Menu.

The error that I referenced occurs just as soon as I start up IE. The main IE interface never appears.

(I apologize if I am mis-reading your instructions.)

Rookie,

PS. I also went to the Microsoft site and downloaded the IE V6.1 file and did a fresh install but with the same results.
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« Reply #11 on: August 15, 2005, 07:55:24 PM »

quote:
Download AboutBuster and unzip it to a folder on your the Desktop. Do not run it yet!


The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there. Download CleanUp! (Alternate Link if main link don't work) and install it. You will use this later.



Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.

Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).

Go into Hijack This->Config->Misc. Tools->Open process manager. Select the following and click Kill process for each one (You must kill them one at a time).

C:\WINNT\netmt32.exe
C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE
C:\WINNT\system32\addze.exe



Click > Start > Control Panel > Add / Remove Programs and uninstall the following programs:

Aquatica



Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = about:blank
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R1 - HKCU\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = res://C:\WINNT\system32\gleyp.dll/sp.html#14414
R3 - Default URLSearchHook is missing

O4 - HKLM\..\Run: [AQ3HelperStartUp] C:\PROGRA~1\Aquatica\AQ3HEL~1.EXE /partner AQ3
O4 - HKLM\..\Run: [addze.exe] C:\WINNT\system32\addze.exe
O23 - Service: Network Security Service (NSS) ( 11F
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« Reply #12 on: August 16, 2005, 02:40:56 PM »

Geekgirl,

I assumed that I was supposed to be following your instructions in the order that you outlined them.

So, as I indicated, no, I had only gotten just beyond the Spybot S&D section when IE bombed.

I can certainly download to another computer and transfer via CD over to the system in question.

Will the instructions that you referenced above help fix the IE problem??

Thanks,

Rookie
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« Reply #13 on: August 16, 2005, 02:43:47 PM »

We need to rid of your infection before we can start trying to fix IE
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