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Author Topic: keyboard problem - dell inspiron 4150  (Read 750 times)
mikesal3731
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« on: July 21, 2005, 06:21:26 AM »

Hi group,
I have concluded by the input I've received from talking to my techie friends that I probably have a virus on my laptop (xp home edition)that my norton internet security 2005 can't seem to find.  The symptoms are that different groups of keys on my keyboard will not work.  Right now, the "w" "s" "x" and "2" will not work.  I've tried replacing the keyboard and this did not help.

One suggestion was to restart my computer using F8, select safe mode and then run my antivirus software.  I tried this, but my norton antivirus program would not open up.  I'm not sure why this program doesn't find the virus.  It seems to also interfere with my outlook express as well.  I'd appreciate any recommendations!!  Thanks, Mike
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Geekgirl
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« Reply #1 on: July 21, 2005, 02:18:38 PM »

Hello Mike,

Here's some things I would like you to do.

First
Scan your pc with 2 of these free online scanners:
Panda ActiveScan
RAV AntiVirus
Housecall  Be sure to put a check the box beside AutoClean
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Next Download / Install / Update / and Run:
Adaware SE check for any updates before running it.
Get the plug-in for fixing VX2 variants. You can download it at this SITE
 To run this tool, install to the hard drive, then open Ad-aware->Add-ons and select VX2 Cleaner. Then click Run Tool and OK to start it. If it's clean, it will say Status System Clean. Otherwise, you will have to click on the Clean button to remove the VX2 infection.
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Also Download and install Spybot S&D . Run Spybot and click on the 'Search for Updates' button. Install any updates that are available. Next click on the 'Check for Problems' button. Let it run the scan. If it finds something, check all those in RED and hit the Fix Selected Problems button. Exit Spybot. If you keep getting the DSO Exploit entries, even after you updated Windows and fixed them, then download the Spybot DSO Exploit Fix and install it over the current Spybot installation.
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Finally Download and install:  HiJackThis.

(Always create a Folder for HiJackThis anywhere but your Temp/Temporary Internet Folders or Desktop. A good place to make a folder would be in My Documents, as this is where it will save the backup files needed if there's a problem.)

Then doubleclick HijackThis.exe, and hit "Do A System Scan And Save Log". Make sure all Windows and Browsers are closed.
When the scan is finished, best to save your text file in the same folder as where you put HiJackthis.


Copy/Paste the info from your saved Hijackthis log file into this thread.


***DO NOT TRY TO FIX ANYTHING, MAJOR DAMAGE CAN BE DONE TO YOUR SYSTEM IF THIS TOOL IS USED INCORRECTLY, PLEASE WAIT FOR AN ANALYST/MODERATOR TO GIVE YOU INSTRUCTIONS***


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