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Author Topic: aim.exe irritating problem  (Read 2029 times)
ghstzr0
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« on: July 29, 2005, 01:33:41 AM »

Operating System Version:
  Windows XP Pro Tablet PC Edition (with SP2)

Problem Application Name & Version:
  AOL Instant Messanger, current version

The process aim.exe loads up and appears in the task manager's process list, however no window shows up.  I've tried re-installing the program several times, but to no avail...  I've checked the windows event logger and there are no error messages, but there are a few logs showing that the UPHCleaner (user profile hive cleaner, which I recently downloaded on a suggestion from microsoft.com) had to shutdown the process svchost.exe because it was not allowing my user profile to unload.  I think this might be linked to my problem somhow.  I will place my Hijackthis log here, eventhough I don't think it has any relavant info. on it:

Logfile of HijackThis v1.99.1
Scan saved at 8:32:45 PM, on AA
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Winamp\winampa.exe
C:\PROGRA~1\SYMANT~1\VPTray.exe
C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Fujitsu\Utils\FjMnuIco.exe
C:\Program Files\Fujitsu\Utils\fjevents.exe
C:\Program Files\Fujitsu\Utils\FjDspMon.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Apoint2K\Apoint.exe
C:\WINDOWS\AGRSMMSG.exe
C:\PROGRA~1\THUNDE~1\THUNDE~1.EXE
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\Program Files\ObjectDock\ObjectDock.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\WINDOWS\system32\igfxext.exe
C:\Program Files\Symantec AntiVirus\DefWatch.exe
C:\WINDOWS\System32\digtizer.exe
C:\Program Files\Symantec AntiVirus\Rtvscan.exe
C:\Program Files\UPHClean\uphclean.exe
C:\Program Files\Apoint2K\Apntex.exe
C:\Program Files\Apoint2K\HidFind.exe
C:\Program Files\aolim\aim.exe
C:\WINDOWS\Explorer.exe
C:\Program Files\Firefox\firefox.exe
C:\Documents and Settings\Ghost\My Documents\Downloads\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [WinampAgent] C:\Program Files\Winamp\winampa.exe
O4 - HKLM\..\Run: [vptray] C:\PROGRA~1\SYMANT~1\VPTray.exe
O4 - HKLM\..\Run: [TabletWizard] C:\WINDOWS\help\SplshWrp.exe
O4 - HKLM\..\Run: [TabletTip] "C:\Program Files\Common Files\microsoft shared\ink\tabtip.exe" /resume
O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\jre1.5.0_04\bin\jusched.exe
O4 - HKLM\..\Run: [IndicatorUtility] C:\Program Files\Fujitsu\Fujitsu Hotkey Utility\IndicatorUty.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Fujitsu Menu] c:\Program Files\Fujitsu\Utils\FjMnuIco.exe
O4 - HKLM\..\Run: [FjEvents] c:\Program Files\Fujitsu\Utils\fjevents.exe
O4 - HKLM\..\Run: [FjDspMon] c:\Program Files\Fujitsu\Utils\FjDspMon.exe
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Apoint] C:\Program Files\Apoint2K\Apoint.exe
O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Startup: E-mail.lnk = ?
O4 - Startup: Microsoft Office OneNote 2003 Quick Launch.lnk = C:\Program Files\Microsoft Office\OFFICE11\ONENOTEM.EXE
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\ObjectDock\ObjectDock.exe
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O20 - Winlogon Notify: igfxcui - C:\WINDOWS\SYSTEM32\igfxsrvc.dll
O20 - Winlogon Notify: loginkey - C:\Program Files\Common Files\Microsoft Shared\Ink\loginkey.dll
O20 - Winlogon Notify: NavLogon - C:\WINDOWS\system32\NavLogon.dll
O20 - Winlogon Notify: TabBtnWL - C:\WINDOWS\SYSTEM32\TabBtnWL.dll
O20 - Winlogon Notify: tpgwlnotify - C:\WINDOWS\SYSTEM32\tpgwlnot.dll
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Symantec AntiVirus Definition Watcher (DefWatch) - Symantec Corporation - C:\Program Files\Symantec AntiVirus\DefWatch.exe
O23 - Service: Digitizer Service (Digitizer) - WACOM - C:\WINDOWS\System32\digtizer.exe
O23 - Service: SAVRoam (SavRoam) - symantec - C:\Program Files\Symantec AntiVirus\SavRoam.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec AntiVirus - Symantec Corporation - C:\Program Files\Symantec AntiVirus\Rtvscan.exe


Someone please help!!!!

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Geekgirl
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« Reply #1 on: July 29, 2005, 02:56:22 PM »

Your correct it doesnt have any relavant info. Your log is clean.
I think UPHCleaner is causing more trouble than its worth
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ghstzr0
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« Reply #2 on: July 29, 2005, 03:12:34 PM »

I have resolved the issue!  The problem was somehow related to the instance of scvhost.exe that started the DCOMLauncher.  This was the process that UPHClean was having to destroy each time I logged off.  The DCOMLauncher must have gotten messed up somehow, but It's definatley what was causing AIM to freeze up.  I disabled the DCOMLauncher service and rebooted.  AIM popped right up.  I have since re-enabled the DCOMLauncher and rebooted again; now the DCOMLauncher seems to do whatever it does without messing up, or messing up AIM.  UPHClean no longer logs the error message either.  I don't fully understand how this fixed my problem, but it worked so I can't complain!
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« Reply #3 on: July 29, 2005, 03:19:24 PM »

Great to hear you got it resolved  Grin

This thread will now be closed, if you need it re-oopened please pm a moderator
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