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Author Topic: My computer restarts intermitently; can't scan...  (Read 4423 times)
VinnieD711
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« on: August 07, 2005, 06:58:09 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:Windows XP, Professional
Problem Application Name & Version: Norton Antivirus 2005, AdAware SE Personal, AntiVir Personal Edition: Classic
Problem Hardware Make & Model: N/A
Error Messages: None


I originally had Norton SystemWorks, 2003. When it expired in April 2005, I renewed my subscription online. Downloaded NAV successfully, but was never able to run a full system scan. Uninstalled (per manufacturer's reccomendation), but couldn't re-install (didn't have disk). Got refund, and purchased a hard disk (in retail store) of NAV 2005. Installed successfully, but the same problem persists: I cannot scan my C-drive without my computer crashing and restarting. This is true for Norton Antivirus, Ad-Aware, and AntiVir.

* When I boot up in Safe-Mode, I am able to run any/all of these scans in their entirety and am told that there are no virii present, only a few tracking cookies.

* I have taken the chassis apart and have thoroughly cleaned the fans, as well as checked all accessable connections.

* I have read all of the posts in the forum (over the past two days)which have threads similar to what I am experiencing and still have not found a viable solution.

* I have tried turning off Windows Firewall, disabling System Restore and running a deepscan, and deleting all known "other" problems (i.e. aforementioned tracking cookies, etc.)

If it helps, I have Serviece Pack 2, 256k, and a Pentium III. My HijackThis log is posted below. Thank you in advance for any and all assistance.

The V-Man

Logfile of HijackThis v1.99.1
Scan saved at 2:55:26 PM, on 8/7/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVPersonal\AVGUARD.EXE
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\AVPersonal\AVGNT.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\cidaemon.exe
C:\Program Files\HJT\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr/*http://www.yahoo.com/ext/search/search.html
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yahoo.com/ext/search/search.html
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn1\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\AVPersonal\AVGNT.EXE /min
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O8 - Extra context menu item: &Yahoo! Search - file:///C:\Program Files\Yahoo!\Common/ycsrch.htm
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O8 - Extra context menu item: Yahoo! &Dictionary - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O8 - Extra context menu item: Yahoo! &Maps - file:///C:\Program Files\Yahoo!\Common/ycdict.htm
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by16fd.bay16.hotmail.msn.com/resources/MsnPUpld.cab
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/05b1dbc4cc2aa1876505/netzip/RdxIE601.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120308888354
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {BB95299D-B65B-47E0-8DDB-697A66298C3A} (UniVoiceX Control) - http://www.webcamnow.com/voice/voice.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Install3.0/Installer.exe
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://www.shockwave.com/content/feedingfrenzy/SproutLauncher.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://utu.popcap.com/games/popcaploader_v6.cab
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~2\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe


« Last Edit: August 07, 2005, 07:59:21 PM by VinnieD711 » Logged
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« Reply #1 on: August 07, 2005, 11:44:44 PM »

Hello and Welcome to MyTechSupport.ca

Not much showing in your log. I do want to point out that runnning 2 anti-virus programs will slow your system down to a crawl and may cause conflicts. If you are paying for Norton keep it but uninstall AVG.

Please print out or copy this page to Notepad. Make sure to work through the fixes in the exact order it is mentioned below. If there's anything that you don't understand, ask your question(s) before proceeding with the fixes. You should not have any open browsers when you are following the HJT procedures below.


The Temp folders should be cleaned out periodically as installation programs and hijack programs leave a lot of junk there.  Download CleanUp! (Alternate Link if main link don't work) and install it. You will use this later.


Go to My Computer >Tools >Folder Options >View tab and make sure that Show hidden files and folders is enabled. Also make sure that the System Files and Folders are showing / visible. Uncheck the Hide protected operating system files option.

Reboot your system in Safe Mode (By repeatedly tapping the F8 key until the menu appears).


Open Hijack This and click on Scan. Check the following entries (make sure you do not miss any)

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr/*http://www.yahoo .com/ext/search/search.html
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/customize/ie/defaults/sb/ymsgr6/*http://www.yaho o.com/ext/search/search.html
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yaho o.com
O8 - Extra context menu item: &AIM Search - res://C:\Program Files\AIM Toolbar\AIMBar.dll/aimsearch.htm
O9 - Extra button: WeatherBug - {AF6CABAB-61F9-4f12-A198-B7D41EF1CB52} - C:\Program Files\AWS\WeatherBug\Weather.exe (file missing) (HKCU)
O16 - DPF: {56336BCB-3D8A-11D6-A00B-0050DA18DE71} (RdxIE Class) - http://software-dl.real.com/05b1dbc4cc2aa1876505/netzip/RdxIE601.cab
O16 - DPF: {C4925E65-7A1E-11D2-8BB4-00A0C9CC72C3} (Virtools WebPlayer Class) - http://a532.g.akamai.net/f/532/6712/4h/player.virtools.com/downloads/player/Inst all3.0/Installer.exe
O16 - DPF: {D54160C3-DB7B-4534-9B65-190EE4A9C7F7} (SproutLauncherCtrl Class) - http://www.shockwave.com/content/feedingfrenzy/SproutLauncher.cab

Please remember to close all other windows, including browsers then click Fix checked.

 
Open Cleanup! by double-clicking the icon on your desktop (or from the Start > All Programs menu). Set the program up as follows:

*Click "Options..."
*Move the arrow down to "Custom CleanUp!"
*Put a check next to the following:
Empty Recycle Bins
Delete Cookies
Delete Prefetch files
[X]Scan local drives for temporary files (Please uncheck this option)
Cleanup! All Users
Click OK
Press the CleanUp! button to start the program. Reboot/logoff when prompted.

Empty your Recycle Bin.

Reboot your System in normal mode.

Please post a fresh Hijack This log so that we can check if your system is clean.

« Last Edit: August 07, 2005, 11:45:52 PM by Geekgirl » Logged




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« Reply #2 on: August 08, 2005, 08:50:33 PM »

Geekgirl-

Thank you so much for responding to my post so quickly.
Regarding the two AV programs, thanks for the info; I had never heard of AntiVir before I read about it here (on a posting regarding a problem very similar to mine) & thought I'd try since i couldn't run NAV. I have since uninstalled it.

I followed your instructions to the "T":
* Downloaded CleanUp;
* Ran HijackThis in SafeMode;
* Removed the entries you suggested;
* Emptied Recycle Bin & restarted.


I was hoping that that would do the trick, but the comp still restarts itself, usually before I can even post anything here (am at work now).
Here is my most-recent HJT log. Also, I have noticed somewhat of a pattern with all of this: it doesn't matter whether I'm connected to the Internet, or not; the computer will stay on (or shut off, as the case may be) regardless. However, it will always crash if I:

 
  • Try to run a scan w/ NAV, Ad-Aware, or any other scanning tool (on the C drive, specifically;  
  • Try to print anything, either through the printer, or straight to .pdf file;  
  • stays on for no longer than 30 minutes at a time.


Also, I couldn't open Outlook; I could only open it in something called "safe mode" (not the computer safe mode, but Outlook's).

I will be working on it tonight and will check back when I can.
Thanks again for all your help w/this; I really appreciate it.

Logfile of HijackThis v1.99.1
Scan saved at 12:55:11 AM, on 8/8/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\WINDOWS\system32\cisvc.exe
C:\WINDOWS\System32\dllhost.exe
C:\WINDOWS\System32\svchost.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\locator.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\system32\wdfmgr.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\system32\cidaemon.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\helpctr.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpSvc.exe
C:\WINDOWS\PCHealth\HelpCtr\Binaries\HelpHost.exe
C:\Program Files\HJT\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn1\ycomp5_5_7_0.dll
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - E:\SPYBOT~1\SDHelper.dll
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~2\tools\iesdsg.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\PROGRA~1\Yahoo!\COMPAN~1\Installs\cpn1\ycomp5_5_7_0.dll
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.5.0_04\bin\npjpi150_04.dll
O9 - Extra button: Spyware Doctor - {2D663D1A-8670-49D9-A1A5-4C56B4E14E84} - C:\PROGRA~1\SPYWAR~2\tools\iesdpb.dll
O9 - Extra button: Researcher - {9455301C-CF6B-11D3-A266-00C04F689C50} - C:\Program Files\Common Files\Microsoft Shared\Encarta Researcher\EROProj.dll
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {01010E00-5E80-11D8-9E86-0007E96C65AE} (SupportSoft SmartIssue) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsi.cab
O16 - DPF: {01012101-5E80-11D8-9E86-0007E96C65AE} (SupportSoft Script Runner Class) - http://www.symantec.com/techsupp/asa/ctrl/tgctlsr.cab
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=36467&clcid=0x409
O16 - DPF: {1F2F4C9E-6F09-47BC-970D-3C54734667FE} (LSSupCtl Class) - http://www.symantec.com/techsupp/asa/LSSupCtl.cab
O16 - DPF: {2BC66F54-93A8-11D3-BEB6-00105AA9B6AE} (Symantec AntiVirus scanner) - http://security.symantec.com/sscv6/SharedContent/vc/bin/AvSniff.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1120308888354
O16 - DPF: {644E432F-49D3-41A1-8DD5-E099162EEEC5} (Symantec RuFSI Utility Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {8714912E-380D-11D5-B8AA-00D0B78F3D48} (Yahoo! Webcam Upload Wrapper) - http://chat.yahoo.com/cab/yuplapp.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B942A249-D1E7-4C11-98AE-FCB76B08747F} (RealArcadeRdxIE Class) - http://games-dl.real.com/gameconsole/Bundler/CAB/RealArcadeRdxIE.cab
O16 - DPF: {BB95299D-B65B-47E0-8DDB-697A66298C3A} (UniVoiceX Control) - http://www.webcamnow.com/voice/voice.cab
O16 - DPF: {C2FCEF52-ACE9-11D3-BEBD-00105AA9B6AE} (Symantec RuFSI Registry Information Class) - http://security.symantec.com/sscv6/SharedContent/common/bin/cabsa.cab
O16 - DPF: {CE28D5D2-60CF-4C7D-9FE8-0F47A3308078} (ActiveDataInfo Class) - http://www.symantec.com/techsupp/asa/ctrl/SymAData.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://utu.popcap.com/games/popcaploader_v6.cab
O23 - Service: AntiVir Service (AntiVirService) - H+BEDV Datentechnik GmbH - C:\Program Files\AVPersonal\AVGUARD.EXE
O23 - Service: AntiVir Update (AVWUpSrv) - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\AVPersonal\AVWUPSRV.EXE
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service (iPodService) - Apple Computer, Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton AntiVirus Firewall Monitor Service (NPFMntor) - Symantec Corporation - C:\Program Files\Norton AntiVirus\IWP\NPFMntor.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: Pml Driver HPZ12 - HP - C:\WINDOWS\system32\HPZipm12.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~2\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe

« Last Edit: August 08, 2005, 11:18:30 PM by VinnieD711 » Logged
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« Reply #3 on: August 08, 2005, 11:43:42 PM »

Your log is clean

Your rebooting issues are sounding more like hardware issues

Im not sure what piece of hardware but its possible its either the power supply/processor or memory.

Can you give me your system specs please
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« Reply #4 on: August 09, 2005, 12:29:27 AM »

Sure. One other thing I should mention: I read in other threads to go to the Startup and Recovery Panel, and un-check the option for the computer to restart in the event of a system failure. Even though this option should prevent the restart and produce a BSOD, i just crash consistently. Anyway, sorry if this is overkill, but I copied everything from SysInfo:Hardware. Here you go, and thanks again.

XP Professional, Version 2002, Service Pack 2
Pentium III, 996 MHz, 256 MB RAM

(HARDWARE RESOURCES)
GENERAL INFO-

OS Name   Microsoft Windows XP Professional
Version   5.1.2600 Service Pack 2 Build 2600
OS Manufacturer   Microsoft Corporation
System Name   HOME-AMZF714NRD
System Manufacturer   Gateway
System Model   FEDORA
System Type   X86-based PC
Processor   x86 Family 6 Model 8 Stepping 6 GenuineIntel ~996 Mhz
BIOS Version/Date   Intel Corp. EA81510A.15A.0008.P06.0010311107, 10/31/2000
SMBIOS Version   2.3
Windows Directory   C:\WINDOWS
System Directory   C:\WINDOWS\system32
Boot Device   \Device\HarddiskVolume1
Locale   United States
Hardware Abstraction Layer   Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name   HOME-AMZF714NRD\Main
Time Zone   Eastern Daylight Time
Total Physical Memory   256.00 MB
Available Physical Memory   91.93 MB
Total Virtual Memory   2.00 GB
Available Virtual Memory   1.96 GB
Page File Space   1.18 GB
Page File   F:\pagefile.sys

CONFLICTS & SHARING INFO-

I/O Port 0x00000000-0x00000CF7   PCI bus
I/O Port 0x00000000-0x00000CF7   Direct memory access controller
   
I/O Port 0x000003C0-0x000003DF   Intel(R) 82815 Processor to AGP Controller - 1131
I/O Port 0x000003C0-0x000003DF   NVIDIA GeForce4 MX 440
   
IRQ 11   NVIDIA GeForce4 MX 440
IRQ 11   Creative AudioPCI (ES1371,ES1373) (WDM)
IRQ 11   3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)
   
IRQ 9   Microsoft ACPI-Compliant System
IRQ 9   Intel(r) 82801BA/BAM USB Universal Host Controller - 2444
   
Memory Address 0xA0000-0xBFFFF   Intel(R) 82815 Processor to AGP Controller - 1131
Memory Address 0xA0000-0xBFFFF   NVIDIA GeForce4 MX 440
   
I/O Port 0x000003B0-0x000003BB   Intel(R) 82815 Processor to AGP Controller - 1131
I/O Port 0x000003B0-0x000003BB   NVIDIA GeForce4 MX 440
   
DMA INFO-

Channel 2   Standard floppy disk controller   OK
Channel 3   ECP Printer Port (LPT1)   OK
Channel 4   Direct memory access controller   OK

I/O-

0x00000000-0x00000CF7   PCI bus   OK
0x00000000-0x00000CF7   Direct memory access controller   OK
0x00000040-0x00000043   System timer   OK
0x00000060-0x00000060   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK
0x00000061-0x00000061   System speaker   OK
0x00000064-0x00000064   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK
0x00000070-0x00000071   System CMOS/real time clock   OK
0x00000081-0x00000083   Direct memory access controller   OK
0x00000087-0x00000087   Direct memory access controller   OK
0x00000089-0x0000008B   Direct memory access controller   OK
0x0000008F-0x0000008F   Direct memory access controller   OK
0x000000C0-0x000000DF   Direct memory access controller   OK
0x000000F0-0x000000FF   Numeric data processor   OK
0x00000170-0x00000177   Secondary IDE Channel   OK
0x000001F0-0x000001F7   Primary IDE Channel   OK
0x00000274-0x00000277   ISAPNP Read Data Port   OK
0x00000279-0x00000279   ISAPNP Read Data Port   OK
0x00000376-0x00000376   Secondary IDE Channel   OK
0x00000378-0x0000037F   ECP Printer Port (LPT1)   OK
0x000003B0-0x000003BB   Intel(R) 82815 Processor to AGP Controller - 1131   OK
0x000003B0-0x000003BB   NVIDIA GeForce4 MX 440   OK
0x000003C0-0x000003DF   Intel(R) 82815 Processor to AGP Controller - 1131   OK
0x000003C0-0x000003DF   NVIDIA GeForce4 MX 440   OK
0x000003F0-0x000003F1   Standard floppy disk controller   OK
0x000003F2-0x000003F3   Standard floppy disk controller   OK
0x000003F4-0x000003F5   Standard floppy disk controller   OK
0x000003F6-0x000003F6   Primary IDE Channel   OK
0x000003F7-0x000003F7   Standard floppy disk controller   OK
0x000003F8-0x000003FF   Communications Port (COM1)   OK
0x00000778-0x0000077F   ECP Printer Port (LPT1)   OK
0x00000A79-0x00000A79   ISAPNP Read Data Port   OK
0x00000D00-0x0000FFFF   PCI bus   OK
0x0000DC00-0x0000DC7F   3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)   OK
0x0000DE80-0x0000DEBF   Creative AudioPCI (ES1371,ES1373) (WDM)   OK
0x0000EF40-0x0000EF5F   Intel(r) 82801BA/BAM USB Universal Host Controller - 2442   OK
0x0000EF80-0x0000EF9F   Intel(r) 82801BA/BAM USB Universal Host Controller - 2444   OK
0x0000EFA0-0x0000EFAF   Intel(R) 82801BA/BAM SMBus Controller - 2443   OK
0x0000FFA0-0x0000FFAF   Intel(r) 82801BA Bus Master IDE Controller   OK

IRQ'S-

IRQ 0   System timer   OK
IRQ 1   Standard 101/102-Key or Microsoft Natural PS/2 Keyboard   OK
IRQ 3   Intel(r) 82801BA/BAM USB Universal Host Controller - 2442   OK
IRQ 4   Communications Port (COM1)   OK
IRQ 6   Standard floppy disk controller   OK
IRQ 8   System CMOS/real time clock   OK
IRQ 9   Microsoft ACPI-Compliant System   OK
IRQ 9   Intel(r) 82801BA/BAM USB Universal Host Controller - 2444   OK
IRQ 10   Intel(R) 82801BA/BAM SMBus Controller - 2443   OK
IRQ 11   NVIDIA GeForce4 MX 440   OK
IRQ 11   Creative AudioPCI (ES1371,ES1373) (WDM)   OK
IRQ 11   3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)   OK
IRQ 12   Microsoft PS/2 Mouse   OK
IRQ 13   Numeric data processor   OK
IRQ 14   Primary IDE Channel   OK
IRQ 15   Secondary IDE Channel   OK

& FINALLY, MEMORY-

0xFCA00000-0xFEAFFFFF   Intel(R) 82815 Processor to AGP Controller - 1131   OK
0xE4600000-0xF47FFFFF   Intel(R) 82815 Processor to AGP Controller - 1131   OK
0xF8000000-0xFBFFFFFF   Intel(R) 82815 Processor to AGP Controller - 1131   OK
0xFD000000-0xFDFFFFFF   NVIDIA GeForce4 MX 440   OK
0xE8000000-0xEFFFFFFF   NVIDIA GeForce4 MX 440   OK
0xF4780000-0xF47FFFFF   NVIDIA GeForce4 MX 440   OK
0xFC9FFC00-0xFC9FFC7F   3Com EtherLink XL 10/100 PCI For Complete PC Management NIC (3C905C-TX)   OK
0xFFF00000-0xFFFFFFFF   Intel(r) 82802 Firmware Hub Device   OK
0xFFB00000-0xFFBFFFFF   Intel(r) 82802 Firmware Hub Device   OK
0x0000-0x9FFFF   System board   OK
0xA0000-0xBFFFF   Intel(R) 82815 Processor to AGP Controller - 1131   OK
0xA0000-0xBFFFF   NVIDIA GeForce4 MX 440   OK
0xE0000-0xFFFFF   System board   OK
0x100000-0xFFFFFFF   System board   OK
0x10000000-0xFFEFFFFF   PCI bus   OK
**************************************************************************
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« Reply #5 on: August 09, 2005, 01:14:16 AM »

LOL alittle overkill is right   Grin
So although you have un-checked the option for the computer to restart in the event of a system failure you do not get a blue screen?

Lets do a memory test
Use Memtest86
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« Reply #6 on: August 11, 2005, 01:32:34 AM »

Wow; long test. Ok, here's the deal: I let MemTest-86 run overnight (12+ hours), and it came back with 27 passes, and 0 errors. I re-created the screenshot as a table and it looks something like:

MemTest-86   V3.2   :PASS 17% #########...
Pentium III   9966 MHz   :TEST 35% ####################...
L1 Cache: 32   9770 MB/s   TEST #4 [Moving inversions, random pattern]
L2 Cache: 256K   4429 MB/s   Testing: 108k-256M
Memory: 256M   299 MB/s   Pattern 745433b0
Chipset: Intel i815      
      
WallTime   Cached   RsvdMem   MemMap   Cache   ECC   Test   Pass   Errors   ECC Errs
12:32:51   256M   160K   e820-std   On   Off   Std   27   0   blank


I assume that this means that my memory is probably ok?
And if so, now what?
I eagerly and humbly await your reply.

The V-Man

P.S. My comp has been on for about an hour now; I tried to run a NAV scan & not even 10 minutes into it I restarted again. Just logged back in to append this to my above message to let ya know.
« Last Edit: August 11, 2005, 01:50:19 AM by VinnieD711 » Logged
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« Reply #7 on: August 11, 2005, 02:31:37 AM »

Ok, seems your memory is good. What shall we look at next Roll Eyes
Have you ever successfully used Norton on your system. Did the restarting happen after you re-installed Norton?

Try a hardware diagnostic test on the hard drive. First find out what the manufacturer is go to their site and use the diagnostic tool.
If you do not know what the manufacturer is Use Belarc Advisor it builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.
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« Reply #8 on: August 12, 2005, 01:23:59 AM »

Q: Have you ever successfully used Norton on your system?
A: Yes; Norton SystemWorks 2003 ran just fine; it expired in April, 2005.
Q: Did the restarting happen after you re-installed Norton?
A: If memory serves correctly, this all started after the SystemWorks 2003 expired; ran comp w/o AV software temporarily (didn't have Internet at the time, so I wasn't concerned). Finally purchased NAV (2005) online as a download & installed it, but problem still persisted. Uninstalled NAV, went to Staples & bought a CD-Rom of NAV (2005), and re-installed it once again.



I removed your information, your Windows Key code was listed



Regarding the missing updates, I am in the process of downloading them as we speak (still not sure how I feel about all these updates; are they really necessary?) Also, I've noticed that the Norton icon in the System Tray has a red X over it at Startup (disabled), but only temporarily, for about 15 or 20 seconds; then it kicks in. And as far as the "Last Disk Scan on Thursday, August 04, 2005 4:59:08 PM" under the Anti-Virus heading, this was either done in Safe Mode, or never completed.

Thanks again for all of your help.
« Last Edit: August 12, 2005, 03:25:30 AM by VinnieD711 » Logged
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« Reply #9 on: August 12, 2005, 01:58:14 AM »

As you see I removed most of your previous reply. We can't have your key code showing for someone to steal Embarrassed
The reason I gave you Belarc Advisor to use is to find your motherboard maker and then do a hard drive diagnostic test.

The more I think about it you may not have removed Norton properly and this can be causing your issues. Norton is very hard to remove from your system. I think you should try to reomve it again and reinstall. Can you successfully remove Norton from Add/Remove Programs?
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« Reply #10 on: August 12, 2005, 02:38:13 AM »

Thank you SO much; I didn't realize that sensative info was there (yikes).
I successfully downloaded the six Windows Updates, but when I tried to install them (twice), the computer crashed (both times). The second time, I got a BSOD with the following message:

A problem has been detected and windows has been shut down to prevent damage to your coputer.

A device driver attempting to corrupt the system has been caught. The faulty driver currently on the kernel stack must be replaced with a working version.

If this is the first time you/ve seen this Stop error screen, restart you comp. If this screen appears again:

Cheack to make sure any new hardware/software is installed correctly. If this is a new installation, ask your hardware or software manufacutrer for any updates you may need.

If problems continue, discable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If ou need to, use Safe Mode.

Technical Information:

***Stop: 0x000000C4 (0x0000003c, 0x00000074, 0x00000000, 0x00000000)

I HAVE NOT installed ANY hardware or software recently, aside from NAV 2005 and the downloaded (but uninstalled) Windows Security Updates.

I'll try the h/w diagnostic (went to Western Digital's website, but didn't see any diagnostic tool. Am I understanding you correctly?)
I will hold off on uninstalling/reinstalling the program until I try the diagnostic and/or hear back from you. Thanks again!
« Last Edit: August 12, 2005, 11:00:06 AM by VinnieD711 » Logged
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« Reply #11 on: August 12, 2005, 12:15:27 PM »

Take a look at this link

http://support.microsoft.com/?kbid=325672
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« Reply #12 on: August 14, 2005, 04:40:33 AM »

eeeeesh.... ok. I read the link and followed the instructions and got the 'ol bsod on restart: something about BIOS not being ACPI compliant, to go to hardware-update.com, or turn off ACPI mode & press F7 when asked to install storage devices.
The computer froze & I had to do a hard shut down.
I started back up in safe mode, but couldn't remove any programs.
Ran System Restore (still in Safe Mode), and once again a blue screen on restart, but this time saying to check computer for a virus and something about removing new hardware.
I put the Norton CD in the drive, powered down, then restarted.
Again a bsod. And again after that.

Now, I can't even start it in safe mode, as I keep getting the "check for virus/remove hardware" bs.
I put the Norton CD back in the drive and booted from it; it ran an abnormally quick scan (1.2 seconds) in a DOS environment and returned a message saying that no virus was found.
(I've wiped out this hard drive, written zero's, reformatted, partitioned & re-loaded Windows XP-Pro four times in the past 2&1/2 years.)
Plus, I don't have the Windows CD anymore.
Am I really looking at a virus here?
And if so, I can't help but question Norton's effectiveness.
Could it be something else?
Appreciate your help, Geekgirl.
Hope you managed to enjoy the weekend somewhat.
« Last Edit: August 14, 2005, 02:46:17 PM by VinnieD711 » Logged
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« Reply #13 on: August 14, 2005, 03:34:17 PM »

Boot back into Safe Mode and get rid of that darn Norton Anti Virus. Go to Add/Remove Programs and remove from there first. Then go to Programs Files and delete the folder. Reboot to see if this has helped any? I think it may have been your troubles all along
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« Reply #14 on: August 14, 2005, 09:24:47 PM »

As mentioned in my previous reply, I can't start in Safe Mode- I get a blue screen saying "Check for virus/remove new hardware".
Don't have Windows XP CD-Rom anymore, either (to Repair Windows as I've seen suggested on this forum for problems similar to this.
Any other suggestions?
« Last Edit: August 14, 2005, 09:27:33 PM by VinnieD711 » Logged
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