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Author Topic: half of hard drive memory disappeared  (Read 1252 times)
stargazer
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« on: August 25, 2005, 09:52:58 PM »

PLEASE SUPPLY RELEVANT INFORMATION:
Operating System Version:XP Home SP1
Problem Application Name & Version:not sure
Problem Hardware Make & Model:
Error Messages:


Hello
My hard drive is 40GB. Up until recently it was at 86% free.  Slowed down incredibly.  Wouldn't open Disk Clean Up or Disk Defrag.  IE or Firefox only work occasionally.  Downloads that used to take a couple of minutes (8MB Pandasoft) took over 2 hours. I tried some of my own and read other threads for other ideas.
Everything I did was completely clean.
I run Norton - full scan clean
RAV - all clean
Adaware with VX2- all ok
Spybot, Sypware Blaster, Spy Doctor, Spyware Guard nothing found
Pandasoft - all clean
I deleted a 171MB program.  No help.
Finally got Defrag to open and it says that I have 33% free space, yet nothing has been downloaded only removed.
Since I can't open Disk clean up - I tried to do this via IE and Firefox - it freezes and Task Manager has a hard time closing.
Ran Defrag - it took 5 hours and was loaded with fragmented files.
(I had just cleaned everything up about a week ago)
The free space is the same 33% and when I hit Defrag again it shows the same "red" mess.
Below is my HJT log.  I hope you can help.  (this is on a laptop - I wondered if it was bumped when it was running could that have damaged the hard drive?)

Logfile of HijackThis v1.99.1
Scan saved at 5:48:23 PM, on 25/08/2005
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\Program Files\Norton AntiVirus\SAVScan.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\WINDOWS\System32\wdfmgr.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Spyware Doctor\swdoctor.exe
C:\Program Files\MSN Messenger\msnmsgr.exe
C:\Program Files\WinTV\Ir.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C:\Program Files\SpywareGuard\sgmain.exe
C:\PROGRA~1\Webshots\webshots.scr
C:\Program Files\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\cleanmgr.exe
C:\Program Files\eBay\eBay Toolbar2\eBayTBDaemon.exe
C:\Program Files\Internet Explorer\IEXPLORE.EXE
C:\Documents and Settings\Ang\My Documents\HJT199\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.theweathernetwork.com/weather/cities/can/Pages/CAON0289.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = www.theweathernetwork.com
O2 - BHO: PCTools Site Guard - {5C8B2A36-3DB1-42A4-A3CB-D426709BBFEB} - C:\PROGRA~1\SPYWAR~1\tools\iesdsg.dll
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\program files\google\googletoolbar3.dll
O2 - BHO: PCTools Browser Monitor - {B56A7D7D-6927-48C8-A975-17DF180C71AC} - C:\PROGRA~1\SPYWAR~1\tools\iesdpb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: eBay Toolbar - {92085AD4-F48A-450D-BD93-B28CC7DF67CE} - C:\Program Files\eBay\eBay Toolbar2\eBayTB.dll
O3 - Toolbar: &Radio - {8E718888-423F-11D2-876E-00A0C9082467} - C:\WINDOWS\System32\msdxm.ocx
O3 - Toolbar: &Google - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\program files\google\googletoolbar3.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
O4 - HKCU\..\Run: [Spyware Doctor] "C:\Program Files\Spyware Doctor\swdoctor.exe" /Q
O4 - HKCU\..\Run: [msnmsgr] "C:\Program Files\MSN Messenger\msnmsgr.exe" /background
O4 - Startup: SpywareGuard.lnk = C:\Program Files\SpywareGuard\sgmain.exe
O4 - Startup: Webshots.lnk = C:\Program Files\Webshots\Launcher.exe
O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O4 - Global Startup: WinZip Quick Pick.lnk = C:\Program Files\WinZip\WZQKPICK.EXE
O8 - Extra context menu item: &eBay Search - res://C:\Program Files\eBay\eBay Toolbar2\eBayTb.dll/RCSearch.html
O8 - Extra context menu item: &Google Search - res://c:\program files\google\GoogleToolbar2.dll/cmsearch.html
O8 - Extra context menu item: Backward Links - res://c:\program files\google\GoogleToolbar2.dll/cmbacklinks.html
O8 - Extra context menu item: Cached Snapshot of Page - res://c:\program files\google\GoogleToolbar2.dll/cmcache.html
O8 - Extra context menu item: Similar Pages - res://c:\program files\google\GoogleToolbar2.dll/cmsimilar.html
O8 - Extra context menu item: Translate into English - res://c:\program files\google\GoogleToolbar2.dll/cmtrans.html
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {17492023-C23A-453E-A040-C7C580BBF700} (Windows Genuine Advantage Validation Tool) - http://go.microsoft.com/fwlink/?linkid=39204
O16 - DPF: {5D9E4B6D-CD17-4D85-99D4-6A52B394EC3B} (WSDownloader Control) - http://www.webshots.com/samplers/WSDownloader.ocx
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1123722120839
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai.net/7/840/537/2004061001/housecall.trendmicro.com/housecall/xscan53.cab
O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www3.ca.com/securityadvisor/virusinfo/webscan.cab
O16 - DPF: {A3009861-330C-4E10-822B-39D16EC8829D} (CRAVOnline Object) - http://www.ravantivirus.com/scan/ravonline.cab
O16 - DPF: {B38870E4-7ECB-40DA-8C6A-595F0A5519FF} (MsnMessengerSetupDownloadControl Class) - http://messenger.msn.com/download/MsnMessengerSetupDownloader.cab
O16 - DPF: {B8BE5E93-A60C-4D26-A2DC-220313175592} (ZoneIntro Class) - http://zone.msn.com/binFramework/v10/ZIntro.cab34246.cab
O16 - DPF: {DF780F87-FF2B-4DF8-92D0-73DB16A1543A} (PopCapLoader Object) - http://zone.msn.com/bingame/dim2/default/popcaploader_v6.cab
O16 - DPF: {E13F1132-4CA0-4005-84D3-51406E27D269} (BTDownloadCtrl Control) - http://www.shockwave.com/content/thinktanks/BTDownloadCtrl.cab
O16 - DPF: {E5D419D6-A846-4514-9FAD-97E826C84822} (HeartbeatCtl Class) - http://fdl.msn.com/zone/datafiles/heartbeat.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Driver Helper Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thanks!
Stargazer

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Geekgirl
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« Reply #1 on: August 26, 2005, 02:13:49 PM »

Hello stargazer

Your log is not showing anything malicious. You may want to try a hard drive diagnostic test. Find what your hard drive make is and go to their website and look for the hard drive diagnostic utility.
You may find your make in this link
http://www.tacktech.com/display.cfm?ttid=287

If you do not know what it is Use Belarc Advisor it builds a detailed profile of your installed software and hardware, including Microsoft Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on your PC and is not sent to any web server.


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stargazer
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« Reply #2 on: August 29, 2005, 11:12:24 PM »

Hello
I had to use the Belarc Advisor as I don't know who my drive manufacturer is.

The section on Drives reads as follows.
40.01 Gigabytes Usable Hard Drive Capacity 13.61 Gigabytes Hard Drive Free Space
TOSHIBA DVD-ROM SD-R2212
[CD-ROM drive]3.5" format removeable media [Floppy drive]IC25N040ATCS04-0
[Hard drive] (40.01 GB) -- drive 0, s/n CSH409DLCVS39B, rev CA4OA74A, SMART Status: Healthy

It doesn't say why I am down to 13.6GB empty space (33%) when I had been at 86%.  I suspect a bad hard drive. But it does say healthy. What do you think?  If it were bad though...would I not lose data already on the drive?  Would it say healthy if there were problems?

Thanks
Stargazer
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« Reply #3 on: August 30, 2005, 12:59:20 AM »

Run a scandisk and a defrag
The info you provided did not give me a manufacturer of your hard drive.

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stargazer
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« Reply #4 on: September 15, 2005, 12:03:00 AM »

Hello
Sorry for the delay, was away for a couple of weeks.  
I did do a defrag as noted above but it took hours and hours.  It ended up just the same way.  Did another defrag and the exact same thing.(loaded with fragmented files)
I tried to do a scandisk.  Windows says it can only do it at start up but can never carry this out.
The message only shows for a short time but says something like
"Cannot access volume."  I have an extended warranty on this thing and will bring it in tomorrow to have them replace the hard drive.  If you think that there is something else going on, please let me know and I will have them check that too.  
too often you bring things for repair and are back again because they miss something.  Do you think there could be any problem with the motherboard or anything else?  Thanks for your advice......much appreciated.
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« Reply #5 on: September 15, 2005, 01:19:31 AM »

Have them run some diagnostic tests ( mobo, hard drive, memory)
Good luck
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