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Author Topic: virus that runs in safe mode  (Read 1067 times)

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« on: April 08, 2011, 03:23:58 PM »

Hi!  I ran into a virus today that acts a a fake spyware  called "win 7 home security 2011".  It runs under the process erg.exe.  I thought ok, I'll go into safe mode and remove with malware bytes, but in safemode the virus still executes. Anytime I try to run one of the spyware removals, erg.exe runs instead and the whole fake anti virus thing pops up.

I read a thread from yesterday with someone who seemed to have a similar problem, and running rkill worked for him, so I downloaded it (from my desktop which im using now) and transfered it to my laptop through USB. rkill.exe did not work at all...erg.exe popped up instead. *32 ran, but nothing was removed. malware bytes, spybot etc... still do not run.

What more can I do? I really do not want to reinstall windows completely. I am at the end of my semester and have a lot of work and notes saved there.    Undecided

Thanks for any help   Grin  


I am running windows 7
also, regedit and msconfig do not work
firefox and iexplorer do not work either
« Last Edit: April 08, 2011, 03:53:55 PM by besoindaide » Logged
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« Reply #1 on: April 09, 2011, 01:21:39 AM »

Ok.lets fix it.....

Please run all these programs..

WARNING these fixes are designed for this user only and may cause damage if run on any other machine.

Please download the OTM.exe by OldTimer.

Save it to your Desktop.
Please double-click OTM.exe to run it.
Copy the commands with file paths below to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose Copy):

ipconfig /flushdns /c
[start explorer]

Return to OTM.exe, right click in the "Paste Instructions for Items to be Moved" window (under the light yellow bar) and choose Paste.
Click the red Moveit! button.
A fix log in Notepad will appear. Copy the contents of the fix log to the clipboard by highlighting ALL of them and pressing CTRL + C (or, after highlighting, right-click and choose copy), and paste it in your next reply.
Close OTM.exe

If a file or folder cannot be moved immediately you may be asked to reboot the machine to finish the move process. If you are asked to reboot the machine choose Yes.


Download the TDSSKiller.exe and extract to your Desktop.

Execute TDSSKiller.exe by doubleclicking on it. You may be prompted to restart your machine. Type Y at the prompt.

Once complete, a log will be produced at root. It will be named


for example, C:\TDSSKiller.2.2.0_27.1.2010_15.31.43_log.txt.

Attach that log here please.


Please download Malwarebytes' Anti-Malware from one of these places:

Majorgeeks or Besttechie

Double Click mbam-setup.exe to install the application.

* Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.

* Once the program has loaded, select "Perform Quick Scan", then click Scan.
* The scan may take some time to finish,so please be patient.
* When the scan is complete, click OK, then Show Results to view the results.
* Make sure that everything is checked, and click Remove Selected.
* When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.Do so.
* The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
* Copy&Paste the entire report in your next reply.


Download Combofix from Bleepingcomputer or Geekstogo and  place it on your Desktop

* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.Combofix may be slow to start and appear to be doing nothing  before it starts scanning.Just leave it,it will start.

You can get help on disabling your protection programs here :

Please include the C:\ComboFix.txt in your next reply for further review.

Never use this program to remove files.Only use it with  help from an experienced user.Wrongful use can damage your computer.This tool is not a toy and not for everyday use. ComboFix SHOULD NOT be used unless requested by a qualified helper

« Last Edit: April 09, 2011, 01:23:43 AM by Pancake » Logged

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